Cultural Competency Training
What is cultural competency?
Cultural competency is the ability to understand, respect, and communicate with individuals from diverse cultural backgrounds. Developing cultural competency can help providers to:
- Establish trust with patients
- Improve adherence to treatment plans and preventative care
- Reduce health disparities by recognizing and addressing social determinants of health that affect different cultural groups
- Communicate effectively so patients are better able to understand diagnoses, treatment options, and care instructions
How can providers become culturally competent?
There are many ways to become more culturally competent, like taking time to learn about different cultures or building relationships within the community. Additionally, the U.S. Department of Health & Human Services provides an online cultural competency training for both providers and front office staff: Improving Cultural Competency for Behavioral Health Professionals.
All providers are required to attest in regular quarterly attestations if you have completed this training or an equivalent cultural sensitivity training. The Select Health provider directory will be updated based on the provider’s response (Yes or No) to help members find the best provider for their needs.
Regarding the Colorado Department of Insurance (DOI) requirement (3 CCR 702-4, Amended Regulation 4-2-80), clinic managers are required to attest for the providers and front office staff at location whether they have completed a cultural competency training or equivalent via this Qualtrics Survey link.
Thank you for your compliance and continued efforts to become culturally competent providers.