Medicare updates
With the first quarter of 2024 ending March 31, we encourage you to check in with your clients and make sure they are taking advantage of their Flexible Benefits funds before they expire! Members can check their benefit balance by:
- Calling 833-878-0232 (TTY:711).
- Visiting SelectHealth.NationsBenefits.com and logging in to the Benefits Pro portal.
- Using the Benefits Pro app.
Helpful resources
How to Use Your Medicare Flex Card
Medicare Over-the-Counter Benefit Details
Member Newsletter Winter and Spring Issue
Earlier in March, we mailed the Select Health Medicare Member newsletter to all members. The Winter and Spring issue covered a range of topics including:
- Annual wellness visit reminder.
- Flexible Benefits card information.
- Tips for earning Healthy Living rewards.
- Papa companionship benefit information.
View the newsletter to learn more.
Sell today! Enrollment opportunities after March 31.
The Medicare Open Enrollment Period (OEP) ends on March 31. Below is a list of election periods available for Select Health Medicare products.
The Initial Coverage Election Period (ICEP): This enrollment period is for clients who are aging into Medicare. Enrollment opens three months prior to your client’s birthday month, runs during their birthday month, and continues up to three months after their birthday month.
Five Star Special Election Period (SEP): This enrollment period is redetermined every year by Medicare. In 2024, the Select Health Medicare HMO product was awarded five stars, permitting one additional enrollment period. The enrollment period will end November 30 unless the plan is awarded Five Stars for 2025.
Permanent Address Change (SEP): Your clients have an SEP if they move out of a Medicare Advantage plan's service area and take permanent residence in a new service area that offers Medicare Advantage products.
Select Health Medicare D-SNP (Colorado and Utah Only): This is a Special Enrollment Period (SEP) specifically for clients enrolled in Medicare and Medicaid. Members are offered three additional enrollment periods, once a quarter, as their enrollment to Medicaid is re-evaluated.
These are the most common enrollment periods this time of year but there are additional ones available as well. Have questions on which enrollment period to use? Contact your Select Health Medicare Sales Account Executive.
2024 CAHPS survey
Each year, from March to June, the Centers for Medicare and Medicaid Services (CMS) conducts the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. This survey asks questions about members’ experience with our plan, such as how they like our customer service and how quickly they can schedule an appointment or receive care from a doctor.
Please encourage your clients to complete the survey if CMS chooses them to participate. They will receive the survey from Press Ganey in the form of an email, direct mail, or phone call.