Frequently Asked Questions
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Member Services
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Saturdays, 9 am to 2 pm
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If you would like to request the printed copy of any or all of our plan notices or materials, call Member Services at 800-538-5038.
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TOPICS
Appeals
How do I file an appeal?
Definitions
What are quantity limits?
What is a formulary (a.k.a. a prescription drug list)?
What is a formulary tier?
What is a generic drug?
What is preauthorization?
What is step therapy?
Pharmacy Coverage
How do I obtain drugs that aren't covered on my plan?
How much will my prescription cost?
Which drugs or medications are covered on my plan?
Why are changes made to prescription drug coverage?
Why do prescription costs change?
Why isn't my drug covered?
Plan Information
Can I get a 90-day supply of my medication?
How do I fill a prescription?
Where do i find claim processing information?
Important Links
Notices
Contact Us
800-538-5038
Weekdays - 7:00 a.m. to 8:00 p.m.
Saturdays - 9:00 a.m. to 2:00 p.m.
Sundays - Closed
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