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Provider News Digest

Preauth & Care Plan Tool Update

Preauthorization
Oct 01, 2025

Adding Contact Information to Preauthorization Requests

You will now see a new section, Contact Details, when creating an authorization in the Preauth & Care Plan Tool. Contact information can now be entered here instead of the Notes section.

Screenshot showing the Contact Details section in the Preauth & Care Plan Tool
  1. To add your contact information when creating an authorization request, click on Add Contacts.
  2. Enter information in the fields with a red asterisk (Name, Contact Type, Phone Types, and Phone Number).
  3. Click Add, and then Save.
  4. Finish submitting your authorization request.

Training & Other Resources

Check out the new Preauth & Care Plan Tool page for more helpful resources, including:

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