Health Insurance Survival Guide
Understanding your health plan can be a real undertaking. Explore the many tools and resources to help you not only survive but thrive!
Here’s how you can begin navigating your way through everything related to your health plan—from wellness resources to choosing a doctor to managing your costs. We’ve got you covered!
Survival tool #1: Your Member Account
Logging in to your member account is the vehicle for all your current health plan information. It’s available 24 hours a day, seven days a week through our mobile app or at selecthealth.org. Once you have an account, here’s what you can do:
• Check Coverage and Claims
• Find Lower-cost Medications
• View ID Cards
• Access Medical Records
• Send Secure Messages
• Request a Call Back
• Chat with Us
Survival tool #2: The Select Health Mobile App
Our mobile app gives you access to your health plan, whenever and wherever you need it. You can view your ID card, search for a doctor, view your claims, and look up pharmacies near you. Find it in the App Store or Google Play.
Survival tool #3: Medical Cost Estimator
Our Medical Cost Estimator maps out the costs of a procedure or service so you can plan ahead for big expenses. Get estimates based on your specific benefits and network. You can:
>>Search for a procedure, doctor, or hospital—no codes necessary
>>Specify a geographical range, sort by cost, and set defaults
>>View a snapshot: You Pay, Plan Pays, and Total Cost\
>>Get details such as provider cost, facility cost, labs, supplies, ancillary facility fees, and global/local anesthesia
Visit selecthealth.org and log in to get started.
Survival tool #4: Nurse Lines
Intermountain Health Answers®
Access a 24/7 nurse line that allows you to speak to a registered nurse who will listen to your concerns, answer medical questions, and help you decide what course of action to take. Call 844-501-6600.
Related: The Right Care When You Need It
Survival tool #5: Connect Care
Use your computer, tablet, or phone to connect by video with provider anytime (24/7 access). Visit intermountainconnectcare.org or download the app.
Survival tool #6: Member Services
Our Member Services representatives are available six days a week to answer questions about your benefits and claims. To contact Member Services, call 800-538-5038 weekdays, from 7:00 a.m. to 8:00 p.m., and Saturdays, from 9:00 a.m. to 2:00 p.m. TTY users, please call 711.
Survival tool #7: Select Health Member Advocates®
Member AdvocatesSM can help you find the right doctor, clinic, or behavioral health provider for your needs. They can even schedule an appointment—no referral necessary. Call 800-515-2220 for help.
