Preauth & Care Plan Tool Update

You will now see a new section, Contact Details, when creating an authorization in the Preauth & Care Plan Tool. Contact information can now be entered here instead of the Notes section.

1. To add your contact information when creating an authorization request, click on Add Contacts.
2. Enter information in the fields with a red asterisk (Name, Contact Type, Phone Types, and Phone Number).
3. Click Add, and then Save.
4. Finish submitting your authorization request.

Training & Other Resources

Check out the new Preauth & Care Plan Tool page for more helpful resources, including:

• Sign up instructions
• Training videos
• FAQs
• PDF guides
  • Quick Guide: Inpatient Requests
  • Quick Guide: Outpatient Requests
  • How to Check Authorization Status
  • How to Access Letters
  • How to Submit Requests for Auto-Approval