Select Health & Medical AI-Generated Calls

No Medical AI-Generated Calls

AI-generated calls can present regulatory, ethical, and consumer-related challenges. To best ensure HIPAA compliance and protect patient trust, Select Health Member Services will not share information with AI agents.

Instead, please use our online resources to quickly get the information you need. Access these tools from the secure Provider Access Point:

• Member ID Cards or the Provider Benefit Tool (to check eligibility)
• Preauth & Care Plan Tool (for preauthorization requests)
• The Provider Benefit Tool (to check claims status)

Questions? Contact your Provider Development representative at provider.development@selecthealth.org.