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Commercial Plan Updates

Utah County Individual Plans Campaign

In November, Select Health launched the “Choose Select Health, Get Intermountain” campaign to educate current and prospective members in Utah county. The aim was to promote Select Health as the best plan option in Utah county for members accessing Intermountain Health. The campaign included banners, posters, an online landing page (selecthealth.org/bettertogether), and over 11,000 postcards in English and Spanish that were sent to 55 Utah county Intermountain Health clinics, Instacares, Orthopedic, and WorkMed facilities. Additional campaign materials were also displayed at all four Utah County Intermountain hospitals. If you have questions regarding this campaign, contact your account manager or Individual Sales at 800-442-5306, option 2.

Individual Sales Open Enrollment Hours

Beginning November 15, hours will be Monday through Friday, 8:00 a.m. to 9:00 p.m. and Saturday, 9:00 a.m. to 2:00 p.m. You can reach them at 800-442-5306, option 2.

Small Employer Helpful Hints

  • When reviewing a plan Summary of Benefits and Coverage (SBC) keep in mind the examples shown represent annual costs related to a service, not a single incident or occurrence. Carriers differ on how this information is presented and we encourage you to review the Member Payment Summary (MPS) during the quoting process to effectively relay benefit coverage. If you have questions or need clarification, please contact your account manager or Small Employer Sales.
  • As a reminder, when quoting a new group with composite rates, rates will not be final until the final enrollment is received and the group is submitted. New group composite rates are based on plan selection and final census. For renewing groups, composite rates will be adjusted according to their census at the time of renewal and will be locked in as soon as the renewal is published.
  • When setting up a group in Select Health Link, be sure to add the group contact information as the primary billing and HealthEquity® contact, not the agency or agency staff member. The exception would be in the case of your own company. When the group contact is not listed in our system, we are unable to release information. We encourage you to audit this information and make updates through Link or notify Small Employer Sales.
  • Don’t forget about the Employee Assistance Program (EAP) available to all Small Employer groups. Benefits are available to all employees, not just those on the plan, and include free counseling services as well as financial and legal resources.

Intermountain Health Employee Assistance Program (EAP)

The Intermountain Health Employee Assistance Program, serving external employer groups since 1987, has specialized in delivering intimate, personal, and professional counseling services to both Intermountain Health caregivers and employer groups headquartered in the Intermountain west. While mental and emotional health services primarily delivered through personal counseling will remain a priority, the Intermountain EAP is expanding services and expertise to those in need of legal and financial support.

“The objective of the EAP is to support business leaders by providing emotional support to their employees” said Matt Steinkamp, EAP Director. “Counseling will always be a core component of our service offering. Closely related are legal and financial burdens that, with the addition of Legal and Financial Assist, can help employees find the resources and guidance they need. It will also allow counselors to focus on the emotional distress of legal and financial matters knowing that clients are discussing details with competent legal and financial professionals.”

Intermountain Health will add these services for existing group clients at no additional cost beginning January 1, 2022. Employees can call the existing phone number and request to schedule an appointment with a legal or financial consultant who will provide guidance and point them in the right direction as part of a single, 30-minute consultation.

We are proud to round out our EAP product offering with these two new additional services. Flyers and messaging that agents and human resource leaders can use to promote these new services are available in the Link agent portal. A similar message was distributed to employer group leaders in mid-November.

Contact your account manager to learn more.

Utah Small Employer Win-back Campaign

As a reminder, we want to compensate you for your efforts in enrolling Utah Small Employer groups who have left Select Health since January 1, 2019. Small Employer groups who terminated in 2019, 2020, or 2021, and re-enroll with Select Health through January 1, 2023, will be eligible. Group eligibility will be available in the reports section of Link. Groups who terminated as a result of non-payment of premium are not eligible. For more information on terms and conditions, please refer to the special edition Agent Insight email from November 8, 2021.