General updates

Provider search

Please direct members to use or to contact our Member Advocates team at 800-515-2220 when searching for providers.

AOR process / Helpful hints

Not every scenario calls for a signed AOR. If you are assuming business from a coworker to help lighten their load, or you have purchased a portion/all of their business, email with both agents involved cc’d and we will process those transfers within the next effective month.

How to add a proxy in Link

  • Click your name at the top right of the page.
  • Scroll to the bottom of the “Agent Profile” screen.
  • Once you see the “Proxies” section, click “+ Add Proxy.”
  • Enter the proxy’s information and select their permissions.
  • Click “Submit.”
  • The new proxy will receive an email with instructions to set up their account. You will receive a PIN (valid for 72 hours) that will need to be given to the proxy to complete their account setup.

Note: If your proxy already has an account, their name and phone number will auto-populate once you enter their email, and their account setup will be complete once you click “Submit.”

Wellness programs

The following link provides information about physical activity that can be shared with your clients:
Welcome | Sworkit

Please promote the Sworkit app as a great resource for members on Small Employer, Individual, Share, and Healthy Living plans. Members can participate in all kinds of different exercise, breathing, and stretching videos on demand.

Click the link below for more wellness resources:
Wellness Resources | Select Health