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Commercial Updates

Small Employer Agent of Record (AOR) Link Submission

Small Employer AOR letters can now be submitted in Select Health Link. To submit:

  1. Navigate to the Agent Tools heading
  2. Choose SE Group Agent of Record Request. A sample of this letter can be downloaded from this page or found in Agent Resources.

As a reminder, the following apply to Small Employer AOR letter requests:

  • All AOR letters must include the typed or clearly printed name of the person signing the letter.
  • Agents MUST add their signature and the date signed in the spaces provided at the bottom of the letter.
  • Select Health requires that the language included in the sample AOR letter be used.
  • The AOR letter must have a client signature no later than 30 days PRIOR to the submission to Select Health.

Questions? Contact Chelsea Williams at Chelsea.Williams@selecthealth.org, or call Agent Relations at 801-442-4908.

Marketplace Access for Agents – Utah

The following information has been shared with carriers by the Federal Facilitated Marketplace (FFM). The goal is to alert agents of upcoming multi-factor authentication requirements. For technical support or questions related to this information, please contact the Marketplace Service Desk at 855-267-1515.

Agents should immediately ensure they have enabled a multi-factor authentication (MFA) device for their Centers for Medicare & Medicaid Services (CMS) Enterprise Portal account (https://portal.cms.gov/) to avoid any upcoming interruptions to CMS system access.

To comply with the Zero Trust mandate, an MFA device will be required to log in to the CMS Enterprise Portal (https://portal.cms.gov/) starting in early June. The CMS Enterprise Portal is a single sign-on platform that provides access to numerous CMS applications. This step is especially critical for users enrolling consumers through the Classic Direct Enrollment (DE) pathway. If you do not set up an MFA device, the “double redirect” process will fail, and you will not be able to log in to HealthCare.gov after being redirected from a private website.

What to Do Now

Log in to the CMS Enterprise Portal (https://portal.cms.gov) and complete the set-up of an MFA device. For instructions on how to enable an MFA device, view the Enterprise Portal User Guide.

Users are encouraged to set up multiple MFA methods and confirm that all contact information including the email in their agent profile is up-to-date to avoid any interruptions in CMS system access. You will then be able to select any of the five methods listed below:

  1. SMS Authentication: Users enter a code texted to their phone.
  2. Email Authentication: Users enter a code sent in an email.
  3. Google Authenticator: Users enter a code from their Google Authenticator app.
  4. Okta Verify: Users enter a code from their Okta Verify app.
  5. Voice Call Authentication (Interactive Voice Response – IVR): Users receive a phone call from a computer-operated phone system.

What to Expect in Early-June

If you do not enable MFA by early-June:

  • Users that have signed in since account creation: Email will be assigned as your default MFA device. Users are encouraged to set up multiple MFA methods and confirm that the email in their agent/broker profile is up-to-date.
  • Users that have NOT signed in since account creation: You will receive a prompt to set up an MFA device when you sign in to the CMS Enterprise Portal (https://portal.cms.gov). When prompted, you will be able to select any of the five devices listed above.
  • New users: Starting in early June, new users will be guided to set up an MFA device as part of the “New User Registration” process for creating a CMS Enterprise Portal account. Upon completion, you will be prompted to log back into the CMS Enterprise Portal and select your preferred MFA device.