Medicare Updates

Thank You For Your Support During AEP

We’d like to extend our sincere appreciation for your support during the Annual Enrollment Period (AEP) for Medicare. Thanks to you, we met our initial goals for Medicare enrollment—and we know how much work goes into a successful AEP! We hope you had a restful holiday.

As we move into the Open Enrollment Period (OEP) (January 1 through March 31) and the rest of 2023, we’d love your help in growing our business. Consider these three Special Enrollment Periods (SEPs):

  • New-to-Medicare – The population aging into Medicare continues to grow, and we run New-to-Medicare campaigns seeking age-in growth year-round. Prospects receive direct mail from us starting at 15 months from their 65th birthday and beyond.
  • 5-Star – We are a 5-star quality rated plan by CMS, giving us a year-round Special Enrollment Period (SEP) through November 30, 2023, for our HMO plans.
  • Dual Special Needs Plan (D-SNP) – Those who qualify for Medicare and Medicare may be eligible for our benefit-rich Select Health Medicare Dual plan, a Dual Special Needs Plan (D-SNP). Prospects can enroll on this plan year-round.

Welcome New Caregivers to Select Health Medicare Sales

Please join us in welcoming new members to our Medicare Sales team.

Kirk Brown

Kirk Brown

Please welcome Kirk Brown to the Select Health family. He will be supporting Medicare agents in Northern Utah Counties and Franklin County, Idaho. Kirk has spent much of his career in sales and business management. His wide range of experiences from working as a small business owner to conquering the corporate world has taught him the importance of teamwork and a positive customer experience.

For the past 2 years, Kirk has focused on organizational and business optimization by teaching Best Business Practices in weekly sales meetings. Kirk received a Bachelors in Technical Sales and Finance from Weber State University.

Cori Moyes

Cori Moyes

Please welcome Cori Moyes to the Utah Medicare Sales team. She will support agents from the South end of Salt Lake County into Utah county and across the Utah central county areas.

Cori, an Idaho native, is making the move to Utah. She’s an avid outdoor adventurer and wellness advocate with 26 years' experience in the industry, including seven years with Select Health. Her vast knowledge provides a unique perspective and vision as she supports sales efforts for Medicare Plans.

Manage your Book of Business through Select Health Link

Medicare Member Status Report

The Link agent portal provides helpful resources to aid agents in managing their book of business. By using the Medicare Member Status Report, you have access to application status, policy issue dates, and more.

To locate this report:

  • Hover over Medicare on the main landing page of Link. The report defaults to Excel but can also viewed in a PDF format.
  • Adjust the effective date to determine the time frame of data you want to view. Using the Status dropdown, you can choose to view all activity, or select a specific status. This report includes member contact information, ID numbers, and more.

For questions related to membership call our Agent Information Line at 800-442-5306.

Medicare Book of Business Reconciliation

January is an excellent time to reconcile your book of business with Select Health by verifying your new and renewing clients assigned to you in the Medicare Member Status report.

To access the report:

  • Log in to the Link Agent Portal and click on Medicare Member Status under the Medicare heading
  • Customize the report to search for specific enrollment status and/or range of coverage effective dates. PDF and Excel formats are available. Be sure to select the date range that includes the coverage effective dates for the members you wish to view.

We’re here to help! If you have any questions or concerns, call the Agent Information Line at 800-442-5306. For Sales questions, please contact your Account Executive.

Welcome, New & Returning Medicare Members!

We couldn’t be more excited to serve each of our new and returning Medicare enrollees in 2023. Here are a few things members can expect:

  • ID Cards – With the switch to our new name, Select Health Medicare, every member of our plan(s) received new ID cards, including medical and dental. If you hear of any members who haven’t received a card or need assistance, please let us know so we may assist them.
  • Flex Cards – Select Health Medicare members should receive their new Select Health Medicare Flexible Benefits Card from Nations Benefits by mid-January. Those with a current email address will also receive an email with information about their new flex card and how to use it. We hope members will take advantage of our Healthy Living program by getting preventive care and use the Wellness Your Way program to visit a gym or attend a health education class, for example. And it’s easier than ever to use the Over-the-Counter (OTC) benefit to get OTC medications and other supplies!
  • Welcome Phone Call – New members will receive a welcome phone call from a supportive member of our Member Services team. This is a great time for members to ask any questions they may have about their new plan.
  • Welcome Email – New and renewing members with a current email address receive an animated video about their Medicare plan and how to use it. This video covers the basics of their plan and encourages members to sign up for a Select Health account where they can view claims, review benefits, look up the cost of medical procedures, and more.
  • Welcome Kit – Members will receive a welcome kit in January. With this kit, members will learn about all the great benefits on their plan and how to use them. From the wellness programs noted above to Papa Pals, our companionship service, our plans offer lots of extras that go beyond basic medical care to support those on Medicare plans.

Stay Up-to-Date on CMS Policy Changes

Last year, the Centers for Medicare and Medicaid Services (CMS) issued new policies for Medicare Advantage and Part D plans, many of which go into effect for 2023 plans. Read more about the updated changes for 2023 to advance equity and increase access to affordable care.