Medicare Advantage Updates

Welcome New Medicare Sales Executive

Jackson Linford

Please join us in welcoming Jackson Linford to the Medicare sales team. Jackson is our new Medicare sales account executive based in St. George, Utah. He is working with our North Las Vegas, Mesquite, St. George, and Cedar City agents.

He’s spent his career building and developing agents and agencies that focus on Life, Health, and P&C. He started his career in property and casualty before being recruited to health. He practices a philosophy shared between our industry and life: it's all about relationships. He’s excited to support Select Health agents.

Email: Jackson.Linford@selecthealth.org




Agent Expense Program

Our Agent Expense Program is Back!
Medicare 5 Star Rating

In recognition of your efforts during and beyond AEP, we're excited to re-introduce our Agent Expense Reimbursement program (retroactive to January 1, 2022).

The reimbursement program is for allowable services (administrative expenses) in addition to enrollment of benefits during the 2022 plan year. This is in accordance with current Third-Party Marketing Organization (TMO) rules established and approved by the Centers for Medicare and Medicaid Services (CMS) and the Medicare Managed Care Manual (MMCM).

Don't forget, as a 5-Star rated plan in Utah, Idaho, and Nevada, Medicare members may switch from their current Medicare plan to a Select Health Advantage plan between December 8, 2021, and November 30, 2022.


Earning the coveted five-star rating isn’t easy—in fact, only 16% of plans in the United States were awarded five stars for 2022. Each year, CMS rates Medicare-certified health plans—both parts C and D—on a scale of 1 to 5 stars (with 5 stars representing the highest quality) using the Medicare Star Quality Ratings System. The overall scores are based on 37 care and service quality measures across several categories, including staying healthy, managing chronic conditions, member experience and satisfaction, member complaints, pharmacy services, and customer service.

Select Health’s shared mission with Intermountain Health of helping people live the healthiest lives possible is part of our daily work. Receiving the 5-star rating reflects our caregivers' commitment to providing superior service.

We could not be more excited to share this news with you, and we hope you will be just as excited share it with your clients.

To learn more, download our program flyer.

Select Health Advantage Papa Pals Benefit

We’re excited to offer a new benefit this year to our Select Health Advantage members, Papa Pals. This benefit creates compassionate companionship services on-demand and is available for all plans and service areas. Members can access this service for up to 30 hours per year on most plans, and 90 hours per year on our DSNP plan in Utah.

To view the flyer, click here. Flyers can be ordered by clicking Agent Tools, then Agent Resources on Link. For additional information about this benefit, contact your Account Executive.


New Agent Training

If you're interested in learning more about our products and systems by attending a Medicare Advantage new agent training seminar, please contact Jordan.Larrabee@selecthealth.org or call 801-442-9053.


Medicare Beneficiary Identifiers (MBI)

The new Medicare Beneficiary Identifier (MBI) also referred to as the “Medicare Number” is a 11-character, randomly generated identifier to replace the Health Insurance Claim Number (HICN) or Social Security number on the new red, white, and blue Medicare cards.

From April 2018 through January 2019, Medicare mailed their new red, white, and blue Medicare cards to all Medicare beneficiaries.

If a client recently became eligible for Medicare and did not receive a new Medicare card and MBI in time to enroll in a Select Health Medicare Advantage plan, they can still submit their SSN. However, enrollment cannot be finalized without the MBI.

If we don’t obtain a beneficiary’s MBI by day 7 of the agent receipt date listed on the completed election form, the election form will start the verification process. This allows the beneficiary more time to provide their MBI. If the MBI isn’t submitted within the new time frame, enrollment will be denied. Methods to access your client’s MBI include:

  • Requesting to see your client’s red, white, and blue Medicare card.
  • Requesting to see the Social Security letter your client received to confirm their Medicare Coverage. The MBI is located at the end.
  • Asking your client to log onto or create an account on: SS.gov/myaccount/ to access their MBI Number.
  • Asking your client to log onto or create an account on: myMedicare.gov to access their MBI Number
  • Contact Medicare at 1-800-MEDICARE.
Medicare Card