General Updates

Cybersecurity Helpful Hints

Cyber criminals are finding new and ingenious ways to scam and deploy malicious ransomware. Within healthcare, cybersecurity is seeing an increase in phishing emails. These targeted phishing attacks, known as spear phishing, come from information received through social engineering and internet research. Here are some helpful ways to protect yourself:

Be aware of what you're posting online. Keep information about your employer and workplace to a minimum.

  • If you receive an email that seems suspicious, it is best practice to not respond to or contact the sender.
  • When sending information containing PHI, be sure to send it securely or through the Link agent portal.
  • Ensure your devices are encrypted and keep your encryption password safe and secure.
  • Use strong passwords for each online account. Leverage password vaults for personal and business online accounts.

Remember, increased awareness and the use of good online practices helps keep us all safe.

Agent Resources

Don’t forget about the abundance of information that can be found in the Agent Resources section of Link. Under the Agent Tools heading, choose Agent Resources. Use the filter or search box for ease of navigation. You’ll find sales materials, member forms, helpful system tutorials, directories, and more! We've recently added Nevada Individual Plan sales materials in the following languages: Chinese, Vietnamese, and Tagalog.

Intermountain Health/SCL Merger

The Intermountain Health and SCL Health merger is official. For more information, go to IntermountainHealthcare.org.

Contact Us

We’re here to help, give us a call for assistance! Our Agent Information Line provides one number to access Sales, Agent Relations, Commissions, and Enrollment. 800-442-5036.

Members can contact Member Services for support, including coverage and claims questions, wellness rewards, member portal assistance, or help identifying a provider. Members can call directly, or with an agent on the line for assistance. 800-538-5038

Member Advocates can help members find providers and schedule appointments. 800-515-2220

Agent Relations Team

Agent Relations assists agents with appointment, licensing, E&O, and Agent of Record (AOR) questions and changes as well as system access. 800-442-5036, option 3Agent.Relations@selecthealth.org.

Amy DeSpain Manager Amy.DeSpain@selecthealth.org 801-442-7702
Stephanie Crandall Medicare Advantage appointment / Medicare AORs Stephanie.Crandall@selecthealth.org 801-442-7195
Chelsea Williams Idaho and Nevada commercial appointment / Employer Group AORs Chelsea.Williams@selecthealth.org 801-442-7037
Kenzie Gray Utah appointment and Individual Plans AORs Kenzie.Gray@selecthealth.org 801-442-9334

 

Individual and Small Employer Sales Account Management Team & Agent Training

Contact our Individual and Small Employer Sales departments for questions regarding benefits, enrollment, or general sales process-related questions. 800-442-5036, option 2. Agents and proxies can send messages to this team through the Link agent portal by using the envelope icon in the top right corner next to their name.

Contact your account manager for questions related to selling features, open enrollment support, or escalated issues. Contact our trainer for product and system training. Need to identify your account manager? Contact sales or Agent Relations.

Utah Alison Thomson – Sales Manager Alison.Thomson@selecthealth.org 801-718-8364
Nicole Forman Nicole.Forman@selecthealth.org 801-230-9872
Sherry English Sherry.English@selecthealth.org 801-710-0949
Lindsay Shawcroft Lindsay.Shawcroft@selecthealth.org 385-272-4767
Dawnann Baldwin Dawnann.Baldwin@selecthealth.org 801-759-1295
Cassidy Gore Cassidy.Gore@selecthealth.org 385-256-3304
Idaho Cori Moyes - Individual Plans Cori.Moyes@selecthealth.org 208-720-4563
Tami Lobato - Small Employer Plans Tami.Lobato@selecthealth.org 480-620-0308
Nevada Anabel Landeros Anabel.Landeros@selecthealth.org 702-803-0116
  Darrin Reed – Trainer (All states) Darrin.Reed@selecthealth.org 801-442-1121

 

Large Employer Sales

Contact our Large Employer Sales department about new business opportunities in Utah and Idaho.

Utah Jim Payne Jim.Payne@selecthealth.org 801-691-9479
Idaho Jason Littlefield – Eastern Idaho jason.littlefield@selecthealth.org 208-419-5509
Tom Allred – Twin Falls and Boise tom.allred@selecthealth.org 208-631-6091
Morgan Thomas morgan.thomas@selecthealth.org 208-338-2021

 

Medicare Advantage Sales Account Executive Team & Agent Training

Contact our Medicare Answer Team with questions about plan details, enrollment issues, or general sales process-related questions. 855-442-9940

Contact our Medicare Advantage Account Executives for questions related to sales and marketing, compliance, selling features, or escalated issues. Contact our trainer for product and system training. Need to identify your account executive? Contact the Answer Team or Agent Relations. 

Utah Danielle Jones – Sales Manager Danielle.Jones@selecthealth.org 801-442-7810
Greyson Howard – Salt Lake, Wasatch, Summit and northern Utah counties through Franklin, Idaho Greyson.Howard@selecthealth.org 801-510-7690
Wendi Harpole – Utah, Tooele, central Utah counties Wendi.Harpole@selecthealth.org 801-442-1110
Jackson Linford – Southern Utah and eastern Nevada Jackson.Linford@selecthealth.org  
Idaho Cori Moyes Cori.Moyes@selecthealth.org 208-720-4563
Nevada Jackson Linford – Mesquite, eastern Nevada Jackson.Linford@selecthealth.org 435-862-7624
  Jordan Larrabee – Trainer (All states) Jordan.Larrabee@selecthealth.org 801-442-9053