Get Started with online self-service solutions
Access our provider website (selecthealth.org/providers) for the quickest way to get your questions answered.
| Do you need to: | Go to: |
|---|---|
| Find member ID card information? | https://selecthealth.org/providers/claims/id-guides |
| Access non-covered codes/preauthorization requirements? | https://selecthealth.org/providers/resources/tools |
| Request preauthorization? | https://selecthealth.org/providers/preauthorization |
| Appeal a claim? |
Download the provider appeal form: https://files.selecthealth.cloud/api/public/content/98df6ab82e9942948035b36ebba71ddc?v=0453fc8a: |
| Find pharmacy resources? | https://selecthealth.org/providers/pharmacy |
| Access dental provider resources? | https://selecthealth.org/provider/dental |
| Access Select Health policies (medical, dental, coding/reimbursement)? | https://selecthealth.org/providers/resources/policies |
| Learn how to access secure provider tools (Provider Benefit Tool and CareAffiliate®)? |
For the Provider Benefit Tool (check eligibility and claims status): https://selecthealth.org/providers/claims/provider-benefit-tool For CareAffiliate (submit and track online preauthorization requests): https://selecthealth.org/providers/preauthorization/careaffiliate/ca-training |
Contact us when you can't find answers online.
We’re here to help Monday through Friday. Phone and email requests are answered in the order they are received.
| Do you need to: | Contact: |
|---|---|
| Verify member benefits or claims payment issues and information | Member Services: 800-538-5038 |
| Resolve issues with provider setup or directory listing | Provider Services/Development: 800-538-5054; provider.development@selecthealth.org |
| Get help with access to secure Provider Benefit Tool or CareAffiliate | Provider Web Services: providerwebservices@selecthealth.org |
| Resolve claims appeals and preauthorization issues | Compliance and Appeals: 844-208-9012 |
| Manage Electronic Funds Transfer (EFT) | EDI Department: 800-538-5099 (fax: 801-442-0372); edi@selecthealth.org |
| Change passwords, reactivate accounts, resolve 2-step authentication issues | Account Help Desk: 801-442-7979, Option 2 |
| Request fee schedules (contracted providers only) |
Provider Development: SHFeeScheduleRequests@imail.org |