Member Services

We want to help you understand your insurance plan—so when you have a question, don’t hesitate to contact us. And we realize that life
doesn’t always happen between nine and five, so we’re here extended hours.

Ask us about:

• Medical or dental plans
• Prescription drugs and pharmacies
• Benefits and coverage
• Claims payments

855-442-9900 (TTY: 711)

October 1 to March 31:

• Weekdays from 7:00 a.m to 8:00 p.m.
• Saturday and Sunday 8:00 a.m to 8:00 p.m.

April 1 to September 30:

• Weekdays 7:00 a.m to 8:00 p.m.
• Saturday 9:00 a.m to 2:00 p.m.
• Closed Sunday

TTY users, please call 711

Member Advocates

Our Member Advocates can help you:

• Find the right doctor—from primary care doctors to specialists
• Make an appointment
• Learn more about a provider such as training and languages spoken

7 am to 8 pm, weekdays
9 am to 2 pm, Saturdays

Online Chat

Log in to My Health to chat with us online or send us a request and we'll call you back