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Member Services

Member Services

Our customer service team is committed to helping you get the answers you need.

Member Services

We want to help you understand your insurance plan—so when you have a question, don’t hesitate to contact us. And we realize that life
doesn’t always happen between nine and five, so we’re here extended hours.

Ask us about:

• Medical or dental plans
• Prescription drugs and pharmacies
• Benefits and coverage
• Claims payments

855-442-9900 (TTY: 711)

October 1 to March 31:

• Weekdays from 7:00 a.m to 8:00 p.m.
• Saturday and Sunday 8:00 a.m to 8:00 p.m.

April 1 to September 30:

• Weekdays 7:00 a.m to 8:00 p.m.
• Saturday 9:00 a.m to 2:00 p.m.
• Closed Sunday

TTY users, please call 711

Member Advocates

Our Member Advocates can help you:

• Find the right doctor—from primary care doctors to specialists
• Make an appointment
• Learn more about a provider such as training and languages spoken

7 am to 8 pm, weekdays
9 am to 2 pm, Saturdays

Online Chat

Log in to My Health to chat with us online or send us a request and we'll call you back