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Medicare Frequently
Asked Questions

To request a printed copy of any of our plan notices or materials, call Member Services at 855-442-9900 (TTY:711)

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Medicare Advantage

What is Original Medicare?
What is Medicare Advantage?
What are the differences between Original Medicare and Medicare Advantage?
What is the Part D late enrollment penalty?
When can I join, switch, or drop a Medicare Advantage Plan?
What are HMO, PPO and SNP plans?
Who can join a Medicare Advantage Plan?

Flexible Benefits Card

What is the Select Health Medicare Flexible Benefits Card?
How does the Select Health Medicare Flexible Benefits Card work with my health plan?
How do I activate my card?
How do I use the Select Health Medicare Flexible Benefits Card?
Where can I use my Flexible Benefits Card?
Where can I manage my Select Health Medicare Flexible Benefits Card?
How can I check my card balance?
Who can I talk with about my Select Health Medicare Flexible Benefits Card?
Where can I see what's eligible for purchase?
What if my account has insufficient money to cover the entire purchase?
What do I do if my transaction is declined?
Do my unused benefit amounts roll over?
What if my card is lost or stolen?
Is the Select Health Flexible Benefits card a credit card?

Grocery Benefit

How do I qualify for the grocery benefit?
How Does The Grocery Benefit Work?
Where Can I Use My Grocery Benefit?
How Do I Unlock The Grocery Benefit?
How Do I manage my Grocery balance?
How long do my grocery benefit funds last?
What do I do if my card is declined?
Do I get separate benefit amounts for grocery and over-the-counter items?
Can I use my grocery benefit at any store?
What if I don't have a qualifying health condition?
What types of groceries are covered?