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Medicare Frequently
Asked Questions

To request a printed copy of any of our plan notices or materials, call Member Services at 855-442-9900 (TTY:711)

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Medicare Advantage

What is Original Medicare?
What is Medicare Advantage?
What are the differences between Original Medicare and Medicare Advantage?
What is the Part D late enrollment penalty?
When can I join, switch, or drop a Medicare Advantage Plan?
What are HMO, PPO and SNP plans?
Who can join a Medicare Advantage Plan?

Benefits Mastercard® Prepaid Card (Flex Card)

What is the Benefits Mastercard® Prepaid Card?
How does the Benefits Mastercard® Prepaid Card work with my health plan?
How do I activate my Benefits Mastercard® Prepaid Card?
How do I use the Benefits Mastercard® Prepaid Card?
Where can I use my Benefits Mastercard® Prepaid Card?
Where can I manage my Benefits Mastercard® Prepaid Card?
How can I check my Benefits Mastercard® Prepaid Card balances?
Who can I talk with about my Benefits Mastercard® Prepaid Card?
Where can I see what's eligible for purchase?
What if my account has insufficient money to cover the entire purchase?
What do I do if my transaction is declined?
Do my unused benefit amounts roll over?
What if my Benefits Mastercard® Prepaid Card is lost or stolen?
Is the Benefits Mastercard® Prepaid Card a credit card?
Will I receive a Benefits Mastercard® Prepaid Card at the beginning of the year if I already have one?
When will I get my Benefits Mastercard® Prepaid Card?

Kroger Grocery Benefit

How do I qualify for the Kroger Grocery benefit?
How does the Kroger Grocery benefit work?
Where can I use my Kroger Grocery benefit?
How do I unlock the Kroger Grocery benefit?
How do I manage my Kroger Grocery balance?
How long do my Kroger Grocery benefit funds last?
What do I do if my Benefits Mastercard® Prepaid Card is declined?
Can I use my Kroger Grocery benefit at any store?
How do I get reimbursed for groceries for a declined transaction?
What if I don't have a qualifying health condition?
What types of groceries are covered?