information related to the Change Healthcare/Optum Cyber Security incident

Due to a cyber security incident at Change Healthcare, thousands of healthcare consumers and providers are being impacted nationwide. Select Health is committed to ensuring members have access to the care they need, and providers receive timely payments for their services. Below, you'll find FAQs addressing common concerns. If you have additional questions or need other help, please contact us.



Frequently Asked Questions

What happened?
I am having difficulty understanding or accessing my Select Health benefits. Who can help me?
How can I get reimbursed for medical claims I paid out of pocket?
How can I get reimbursed for a prescription drug I paid out-of-pocket?
What alternative options do I have to submit claims?
How do I verify patient eligibility?
How do I submit medical and/or pharmacy preauthorizations?
How do I access electronic remittance advice?
Can claims be submitted via Select Health’s Provider Benefit Tool online?