Small Employer / Individual
Agent of Record (AOR) Requests.
We have been seeing an increase in issues and questions regarding Agent of Record (AOR) requests. To assist you, we have put together additional instructions and helpful hints to guide you through this process. These resources are available in both English and Spanish. If you need additional assistance, please contact the Agent Experience team at 800-442-5306 option 3.
Individual Agent of Record (AOR) Helpful Hints.
- If you are acquiring business from another agent within your agency or if you have purchased a portion/all of their business, send an email to Amy.Koncar@selecthealth.org and include both agents. We process transfers to be effective the following month.
- Individual AORs must be submitted through the Select Health Link agent portal. You can find this function below the Agent Tools heading.
- AOR letters must be signed by both the member and the agent within 30 days of submission. AOR letters will be returned unprocessed if signatures are missing or the date on the letter is more than 30 days out.
- Be sure to fully explain to the member the purpose of an AOR. Ensure the member is well-informed on what the change entails.
NOTE: For AOR changes through the FFM/Marketplace, we require an AOR be submitted through Link. We do not accept updates for AOR through Marketplace 834 files.
Sugerencias útiles para Individual Agent of Record (AOR).
- Si está adquiriendo negocio de otro agente dentro de su agencia o ha comprado una parte/todo su negocio, envíe un correo electrónico a Amy.Koncar@selecthealth.org e incluya a ambos agentes. Procesamos las transferencias para que sean efectivas el mes siguiente.
- Los AOR individuales deben enviarse a través del portal de agentes de Select Health Link. Encontrará esta función debajo del apartado Agent Tools.
- Las cartas AOR deben estar firmadas tanto por el afiliado como por el agente en un plazo de 30 días desde su presentación. Las cartas AOR se devolverán sin procesar si faltan las firmas o si la fecha de la carta es posterior en más de 30 días.
- Asegúrese de explicar detalladamente al afiliado el propósito de una AOR. Asegúrese de que el afiliado está perfectamente informado de lo que implica el cambio.
NOTA: Para los cambios de AOR a través del FFM/Marketplace, exigimos que el AOR se envíe a través de Link. No aceptamos actualizaciones de AOR a través de los archivos 834 de Marketplace.
Select Health + Mineral June Webinar: Your Compliance Ally – Mineral Experts on Your Side.
In this Spotlight Series, Mineral’s Senior Director of Content Services, Kerry, will dive in to explain Mineral email alerts. Join us to discover how our platform's automated alerts keep you up-to-date with compliance changes, upcoming deadlines, and crucial HR updates—so nothing slips through the cracks.
Encourage your Select Health Small Employer, Association, and Level Funded clients to register with Mineral to find straightforward solutions for compliance and employee benefit HR challenges.
All registered participants will receive a recording of the webinar via email. Below are the webinar details. After registering, participants will receive a confirmation email.
WHEN: Wednesday, June 11th
TIME: 10:00 a.m. MST
LINK TO REGISTER: Select Health + Mineral Spotlight Series June Webinar: Your Compliance Ally - Mineral Experts on Your Side.
Questions? Email the Mineral team at selecthealth@trustmineral.com.
Connect for Health Colorado Eligibility Documents Changes.
Connect for Health Colorado follows federal requirements to verify eligibility for Marketplace enrollments, the Advanced Premium Tax Credit (APTC), and Cost-Sharing Reduction (CSR). When there is a conflict with the information received during the application process, additional documentation to verify eligibility will be requested. If a client does not appropriately respond to an additional verification request, they may lose their coverage or financial help. A reminder will be sent 45, 70, and 90 days after the verification request.
Some customers who failed to respond to the request for additional documentation were given extra time to submit the requested documents. The extended deadlines are either Friday, May 2, 2025, or Monday, June 2, 2025, depending on the information that is needed. If the requested information is not provided before these deadlines, customers will lose their coverage or financial help. If a customer has lost their coverage or extra help, they can call the Connect for Health Colorado Customer Service for more information and next steps. If coverage or extra help is reinstated it, will be active beginning the first of the following month, so there may be a gap in coverage. Customers are required to pay their full premium during that gap.
Brokers can confirm whether or not any of their clients have outstanding verification requests by using the “Open Verification Requests” container found in the Connect for Health Colorado Broker Portal at the bottom of the “My Clients” page.
Large Employer - Industry Insights.
Hospital Finance, Supply Leaders Predict 15% Increase in Tariff-related Costs.
A recent survey of 200 healthcare experts reveals that tariff-related import expenses are expected to increase hospital and health system costs by 15% in the next six months. Other highlights include significant disruptions in procurement processes, higher service charges for patients, delays in equipment upgrades, longer lead times for medical equipment, and increased costs for software and hardware. Additionally, payers recognize the possibility of increased claims costs and, therefore, increased premium costs.