Check Your January 1, 2025 Commission Report.
We want to remind you that all January 1, 2025, commissions should now be paid. We encourage you to review your Commission Report to ensure everything is accurate and complete.
How to access your report
- Log in to Select Health Link.
- Select “Commission Report/1099s” under the Agent Tools tab.
- Download your Medicare report to review your earnings.
Remember: HRA incentive payments can take 2-3 months to process and show on your commission report.
Thank you for your continued partnership and dedication to serving Select Health Medicare members.
If you have any questions or need assistance, please don’t hesitate to contact the Medicare Advantage Agent Support (MAAS) line at 801-442-7320, or email MAAS@selecthealth.org.
2025 Medicare Member Guides: A Valuable Resource for Your Clients.
We’re excited to share a helpful resource that you can use to support your Select Health Medicare members: the 2025 Member Guides. These plan-specific guides provide essential information to help your clients get the most out of their benefits and confidently navigate their healthcare experience.
What’s inside the guides?
- Detailed instructions on how to access and use supplemental benefits.
- Contact information for member support and customer service.
- Tips to help members make the most of their plan.
Where to find the guides:
Online: Available on the Select Health website.
- Use the filters to select “Member Guide” and the plan you want.
Select Health Link: Accessible by logging into the Link Agent Portal and navigating to the Agent Resources section below the Agent Tools heading.
Encourage your members to review these guides and keep them handy throughout the year. By doing so, they’ll be better equipped to fully utilize their plan benefits and find the support they need.
If you have questions about accessing or sharing the guides, please call the Medicare Advantage Agent Support (MAAS) line at 801-442-7320, or email MAAS@selecthealth.org.
Boost Membership for Select Health Medicare + Kroger Members.
Select Health Medicare + Kroger (HMO) members can enjoy a Boost membership for no additional cost, providing valuable perks to enhance their shopping experience at Kroger and affiliated stores.
What is Boost?
Boost is Kroger's membership program designed to make grocery shopping more convenient and rewarding. Benefits include:
> $59 Boost membership for no extra cost.
> Exclusive member offers and free items, whether shopping online or in-store.*
> Free next-day delivery.¹
> 2x fuel points.²
*Reminder: Flex card cannot be used to pay for online OTC and/or grocery orders.
How do members get their Boost membership?
Members can simply use their Flex Card to pay for their membership, and the funds will automatically come out of their Flex Card Boost purse. Reminder: Boost memberships must be purchased online, not in-store.
- Visit the appropriate website for each state:
Colorado: King Soopers Boost Membership
Idaho: Fred Meyer Boost Membership
Nevada and Utah: Smith's Food and Drug Boost Membership - Use the Benefits MasterCard® Prepaid Flex Card to pay for the Boost membership.
A member will sign into their Kroger account or create an account if needed. Select the $59/year plan option and click “Check Availability.” Click “Enroll Now” and enter their Flex Card as the form of payment.
This exclusive offer allows Select Health members to maximize their grocery benefits while enjoying extra perks from Kroger.
If your clients have questions about using their Benefits MasterCard Prepaid Flex Card, please encourage them to contact Select Health Member Services for support.
For inquiries related to the Boost program, members can contact Kroger Customer Service at 1-833-557-4278.
- Delivery: $35 order minimum. Restrictions apply. Subject to availability. Delivery time is not guaranteed.
- 2x Fuel Points: Restrictions apply. See site for details. Fuel points cannot be earned on alcohol, tobacco, gift cards or lottery tickets. Fuel Points can be redeemed at participating fuel locations.
Understanding the Medicare Advantage Open Enrollment Period (OEP).
The Medicare Advantage Open Enrollment Period (OEP) is a crucial time for beneficiaries to review and adjust their coverage to ensure it meets their needs. It is also a key period for agents, who must navigate compliance requirements carefully to effectively support members. Here’s a guide to help you understand OEP and your role in it.
What Is the Medicare Advantage OEP?
The OEP occurs annually from January 1 to March 31 and for a three-month period upon new entitlement to both Medicare Part A and B (which generally corresponds to an individual’s ICEP—see examples below). The Medicare Advantage OEP provides a one-time opportunity for beneficiaries enrolled in a Medicare Advantage (MA) plan to make specific changes:
- Switch to a different MA plan (with or without drug coverage)
- Drop their MA plan and return to Original Medicare (with or without a Part D plan)
Who Can Use the OEP?
- Eligible: Individuals currently enrolled in a Medicare Advantage (MA) or Medicare Advantage Prescription Drug (MAPD) plan.
- Ineligible: Beneficiaries with Original Medicare who wish to join an MA plan or change their Part D plan.
Effective date: First of the month following the plan’s receipt of the enrollment request.
Using the OEP Special Enrollment Period (SEP).
The OEP SEP allows beneficiaries to submit changes that take effect on the first of the month following the application’s receipt date. However, beneficiaries may only make one change during this time.
Compliance and Marketing During OEP.
As an agent, compliance is critical during OEP. Here are the guidelines you must follow:
Prohibited Activities
- Unsolicited marketing: Avoid sending materials that promote the opportunity to switch plans or specifically reference the OEP
- Targeting OEP beneficiaries: Do not use mailing lists or other tools to identify and reach out to beneficiaries who recently made a plan change.
- Direct contact: Do not contact former enrollees who switched plans during the Annual Enrollment Period (AEP).
Promoting OEP in agent activities: Avoid using OEP as a selling point during marketing activities.
Permitted Activities
- Marketing to age-ins: Individuals approaching Medicare eligibility.
- Responding to beneficiary inquiries: Provide information or schedule one-on-one meetings if a beneficiary requests it.
- Providing general information: Maintain enrollment details, including information about OEP, on your website.
Marketing Tips.
Focus on other opportunities: Highlight the Initial Coverage Election Period (ICEP) or other Special Enrollment Periods (SEPs) that beneficiaries might qualify for.
Leverage inbound inquiries: If a beneficiary contacts you proactively, address their needs while staying within compliance guidelines.
Educate, don’t promote: Share information about plan benefits and options without emphasizing OEP-specific opportunities.
The Medicare OEP is a time to thoughtfully assist members while adhering to CMS regulations. By focusing on compliance and using permitted marketing practices, you can help beneficiaries make informed decisions.
For additional questions or clarification on compliant activities during OEP, please call the Medicare Advantage Agent Support (MAAS) line at 801-442-7320, or
email MAAS@selecthealth.org.
Earn $50 for Helping Members Complete the Health Risk Assessment (HRA).
Encourage your Select Health Medicare Advantage enrollees to complete their HRA and earn a $50 incentive. HRAs help us understand new members' health concerns and offer the right resources and support.
How to complete the HRA:
- Log in to Select Health Link.
- Use the Member Search feature to find the member.
- Complete the HRA within 14 days of the member’s enrollment to be eligible for the $50 incentive.
DSNP Members Earn a Reward Too! Dual-Eligible Special Needs Plan (DSNP) members can also earn a $50 reward for completing their HRA. Encourage them to participate!
Help your clients and secure your incentive. Log into Select Health Link today and get started!
For questions, contact your Sales Account Executive, call the Medicare Advantage Agent Support (MAAS) line at 801-442-7320, or email MAAS@selecthealth.org.
Medicare Beneficiary Survey Information.
Each year, from March to June, the Centers for Medicare & Medicare Services (CMS) survey a sample of Medicare plan members. This survey impacts CMS Stars ratings and asks questions about a member’s experience with Select Health plans. This includes understanding their benefits, interactions customer service, and access to schedule appointments or receive care from a doctor.
Members chosen to participate can complete a survey by email, mail, or phone. Members’ input is vital in maintaining high CMS Stars ratings and helping us deliver the best care possible. Please encourage your Medicare clients to provide feedback if selected.
Members can always share feedback anytime by emailing us talktous@selecthealth.org.