Changes to Select Health’s Pharmacy Network.
Beginning January 1, 2025, CVS pharmacies will no longer be considered in-network. CVS proposed a new payment model starting next year that would shift more cost responsibility for prescription drugs to our members. As a result, we have made the decision not to renew our contract with CVS.
Please use the information below to help inform your clients of the upcoming change. For more detailed information, please refer to this FAQ page.
How does this change affect Select Health members?
- No Impact: For members who do not use CVS pharmacies.
- Recommended Action: Members using CVS pharmacies should:
- Change their preferred pharmacy to an in-network option.
- Use the member portal or this link to find in-network pharmacies: selecthealth.org/pharmacy/pharmacy-resources or Scripius.org/members/resources.
- Contact the new pharmacy for assistance in transferring existing prescriptions. An in-network pharmacy is available within a three-mile radius of all CVS locations.
- Tell your prescribing doctor that you’ve switched pharmacies so they can send any new prescriptions to your new pharmacy.
Members who use CVS pharmacies should’ve received a letter by December 2, 2024, recommending they switch to an in-network pharmacy to maximize benefits. View a copy of the letter here. Medicare members will also receive an email reminder.
As a reminder, members have access to tools including Rx Savings Solutions that may lower the cash cost of their medications.
Thank you for your continued partnership and for the important role you play in guiding members. If you have further questions, please contact your Select Health Account Manager.
Wellness.
Virgin Pulse is now Personify Health! New name, same benefits.
What does this mean for your clients?
Seamless transition. Members will still have access to the programs, features and activities they know and love. Their account and user history will all remain in place.
Same username and password. Starting December 9, their Virgin Pulse sign-in link will redirect to a new Personify Health web address. They’ll be asked to sign back in on the web and on the Virgin Pulse/Personify Health mobile app using the same username and password they have now.
New emails. Emails will come from Personify Health email domains @personifyhealth.com and @mail.personifyhealth.com.
New logo. Starting December 16, the app name will change to Personify Health and the Virgin Pulse icon will change to the brand mark, Percy.
Vibrant new look and feel. The Virgin Pulse logo, colors, and fonts will be replaced with the new Personify Health brand as of December 30 both online and within the app. Keep an eye out for Percy.
Member Onboarding.
New Members can create their online Select Health account BEFORE their plan is effective.
There’s a lot to learn when starting a new health plan, and members can get a jumpstart by creating their online account. We appreciate your role in helping Select Health members find the right plan and make the most of their benefits.
For the first time, members who are new to Select Health will be able to create their online account before their plan is active. It’s the first step to better manage, understand, and use their benefits.
From their online account prior to their effective date, members can:
- Manage their plan – Download ID cards and opt into paperless communications.
- Understand their benefits – View a summary of benefits and coverage.
- Find care – Find in-network doctors and facilities. Encourage your clients to select their Primary Care Doctor (PCP).
Once their plan is effective, members can view claims, track their spending toward their deductible, estimate costs of medical services, find pharmacy savings, and more.
Please encourage your clients to create an online account by clicking the 'Register' button on selecthealth.org.