CMS Tip Sheet Available for Agents When Using the Marketplace Call Center.
The Centers for Medicare & Medicaid Services (CMS) released a new tip sheet for agents and brokers. The Tips for Agents & Brokers When Using the Marketplace Call Center document covers what to expect when calling the Marketplace Call Center, and the processes that the Marketplace Call Center follows when assisting with an application submission or update, the availability of language services, and more. The top priority of CMS and the Marketplace Call Center is keeping consumers’ health care coverage and personal information safe.
Mineral® – Select Health + Mineral December Webinar: Leveraging Mineral’s Email Alerts for HR Success.
One of the biggest HR and Compliance challenges for small and mid-sized businesses is staying on top of ever-changing laws and regulations. Mineral’s December webinar will demonstrate how Mineral supports Select Health clients to be proactive and informed on laws, regulations, and HR tasks impacting their businesses.
Encourage your Select Health small business clients to register for the webinar to discover how Mineral alerts help keep clients current on compliance changes, upcoming regulation deadlines, and other important HR essentials. As a Select Health agent partner, we welcome you to register and learn how Mineral can help your clients make HR & Compliance simple!
All registered participants will receive a recording of the webinar via email. Below are the webinar details. After registering, participants will receive a confirmation email.
WHEN: Wednesday, December 18
TIME: 10:30 a.m. MST
LINK TO REGISTER: Select Health + Mineral December Webinar: Leveraging Mineral's Email Alerts for HR Success
Questions? Email the Mineral team at selecthealth@trustmineral.com.
Mineral® – Select Health + Mineral January Webinar: Creating an Employee Handbook Has Never Been Easier!
Mineral’s January Spotlight Series webinar makes it easy for your Select Health clients to build an employee handbook. Select Health clients have access to our premium features where employers can create a multistate handbook, get it in Spanish translation, and collect e-signatures from their employees.
The best part about clients using Mineral for their employee handbook is when a new law passes or a regulation is updated, Mineral automatically updates their employee handbook and notifies the employer of this update! Employers love the ease of building a handbook in the Mineral Platform; the time saved compared to other handbook tools, and the confidence knowing their handbook is compliant!
Encourage your Select Health small business & association clients to register for the webinar and discover how Mineral simplifies HR and compliance! As a Select Health agent partner, we encourage you to register to learn how Mineral can help your clients with their HR and Compliance needs.
All registered participants will receive a recording of the webinar via email. Below are the webinar details. After registering, participants will receive a confirmation email.
WHEN: Wednesday, January 22
Time: 10:00 a.m. MST
LINK TO REGISTER: Select Health + Mineral January Webinar - Mineral's Smart Employee Handbook
Questions? Email the Mineral team at selecthealth@trustmineral.com.
Dental Plan Options - Giving Your Clients Something to Smile About.
Our competitive Dental coverage can be added to group plans, individual plans, or as a standalone product.
For networks, plan options or additional detail, view our dental brochure here.
For questions, contact your Select Health Account Manager.
Tellica Imaging - Changing the Medical Imaging Paradigm.
Tellica Imaging, a wholly-owned subsidiary of Intermountain Health, is changing the landscape of medical imaging by offering transparent and affordable solutions. Tellica provides quality & affordable imaging at six locations spanning Ogden to Orem.
Read more here about this cost-efficient option for your clients.
Update to Connect Care Benefits.
For HDHP plans effective 1/1/2025, the deductible will be applied for Connect Care services. This service provides a lower cost option compared to an in-person visit.
Questions? Contact our Sales team at 800-442-5306, option 2.
Premium Billing.
To enhance the experience for our Individual and Medicare members, we have discontinued our internal pre-authorization checking withdrawals billing option. We encourage all our members to use our online billing tool, accessible through the Select Health member portal and mobile app. Members can make manual payments and set up automatic payments. Automatic payments will be processed on the first day of the month (previously set on the 10th of each month).
This change aims to better serve members who may need to terminate a plan or have experienced changes in their APTC, ensuring timely payment returns.
Members can set up autopay online at selecthealth.org or by calling our accounting team at 844-442-4106, option 3, from 8:00 a.m. to 5:00 p.m. on weekdays, and 9:00 a.m. to 2:00 p.m. on Saturdays.
Individual Agent of Record (AOR) Helpful Hints.
If you are acquiring business from another agent within your agency or you have purchased a portion/all of their business, send an email to Amy.Koncar@selecthealth.org and include both agents. We will process those transfers effective the following month.
Individual AORs must be submitted through the Select Health Link agent portal. You can find this function below the Agent Tools heading.
Individual AORs must be received by January 15, 2025, for a January 1 effective date.
AOR letters must be signed by both the member and the agent within 30 days of submission. AOR letters will be returned unprocessed if signatures are missing or the date on the letter is more than 30 days out.
Be sure to fully explain to the member the purpose of an AOR. Ensure the member is well-informed on what the change entails.
NOTE: For AOR changes through the FFM/Marketplace, we require an AOR be submitted through Link. We do not accept updates for AOR through Marketplace 834 files.