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Member services

Our customer service team is committed to helping you get the answers you need.

Member Services

We want to help you understand your insurance plan—so when you have a question, don’t hesitate to contact us. And we realize that life doesn’t always happen between nine and five, so we’re here evenings and Saturdays.

Ask us about:

  • Medical or dental plans
  • Prescription drugs and pharmacies
  • Benefits and coverage
  • Claims payments

call   800-538-5038

access_time  7 am to 8 pm, weekdays
      9 am to 2 pm, Saturdays

Medicaid

call   855-442-3234

 

Member Advocates 

Our Member Advocates can help you:

  • Find the right doctor—from primary care doctors to specialists 
  • Make an appointment 
  • Learn more about a provider such as training and languages spoken

call   800-515-2220

access_time  7 am to 8 pm, weekdays
      9 am to 2 pm, Saturdays

 

Online Chat

Log in to chat with us online or send us a request and we'll call you back.