Resources

Who to Contact

Our Member Services team is here to help you make the most of your Medicaid plan. Whether you have questions about your insurance coverage, need help understanding your benefits, want to check on prescription drug coverage and pharmacy options, or need assistance with claims and payments, we are ready to assist you. Our friendly representatives are available Monday through Friday from 7:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 2:00 p.m. TTY/TDD services, please call 711.

Call Member Services at 855-442-3234.

Other useful contact information for Select Health and State Medicaid are listed below.

Select Health Contacts

Select Health Member Services

For help understanding your insurance plan, prescription drugs and pharmacies, benefits, coverage, and claims payments.

Weekdays from 7:00 a.m. to 8:00 p.m., Saturdays from 9:00 a.m. to 2:00 p.m., TTY/TDD users, please call 711

Select Health Member Advocates

For help finding the right doctor, making an appointment, or facts about a doctor.

Weekdays from 7:00 a.m. to 8:00 p.m., Saturdays from 9:00 a.m. to 2:00 p.m

Behavioral Health Advocates

For help finding a mental health provider or making an appointment.

Weekdays from 8:00 a.m. to 6:00 p.m.

Care Management

For help with medical or behavioral care or more.

Weekdays from 8:00 a.m. to 5:00 p.m.

Select Health Healthy Beginnings

For help with a safe and healthy pregnancy.

Weekdays from 8:00 a.m. to 5:00 p.m.

Restriction Program

For help with the restriction program.

Pharmacy Services

For help with prescription drugs, finding pharmacies, benefits, and coverage.

Weekdays from 8:00 a.m. to 5:00 p.m., Saturdays from 9:00 a.m. to 3:00 p.m.

Appeals

Help reviewing an Adverse Benefit Determination to see if the right decision was made when your request for service was denied.

Weekdays from 8:00 a.m. to 5:00 p.m.

State Medicaid Contacts

DWS (Department of Workforce Services)

Eligibility for Medicaid or CHIP, lost or stolen cards, food stamps, and other programs.

or 866-435-7414

HPR (Health Program Representative)

For Help with Medicaid, CHIP, Health plans, Rights & Responsibilities, and finding Providers.

Medicaid Benefits Constituent Services

Medicaid and CHIP questions and concerns

Medicaid Information Line

For help with medicaid claims and billing questions.

Medicaid Member Information

For help with enrollment eligibility, and plan information.

MyBenefits

For help checking your Medicaid coverage and plan information.

Pregnancy Risk Line

Information for people who are pregnant, thinking of becoming pregnant, or breastfeeding.

Weekdays, from 8:00 a.m. to 5:00 p.m. All phone calls are confidential.

Utah Medicaid

For help with Utah Medicaid and CHIP.