Who to Contact

Our Member Services team is here to help you make the most of your Medicaid plan. Whether you have questions about your insurance coverage, need help understanding your benefits, want to check on prescription drug coverage and pharmacy options, or need assistance with claims and payments, we are ready to assist you. Our friendly representatives are available Monday through Friday from 7:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 2:00 p.m. TTY/TDD services, please call 711. 

Call Member Services at 855-442-3234.

Other useful contact information for Select Health and State Medicaid are listed below. 

Select Health Contacts

Name
Contact Information
Select Health Member Services
For help understanding your insurance plan, prescription drugs and pharmacies, benefits, coverage, and claims payments.
855-442-3234
Weekdays from 7:00 a.m. to 8:00 p.m., Saturdays from 9:00 a.m. to 2:00 p.m., TTY/TDD users, please call 711
Select Health Member Advocates
For help finding the right doctor, making an appointment, or facts about a doctor.
800-515-2220
Weekdays from 7:00 a.m. to 8:00 p.m., Saturdays from 9:00 a.m. to 2:00 p.m
Behavioral Health Advocates
For help finding a mental health provider or making an appointment.
800-876-1989
Weekdays from 8:00 a.m. to 6:00 p.m.
Care Management
For help with medical or behavioral care or more.
800-442-5305
Weekdays from 8:00 a.m. to 5:00 p.m.
Select Health Healthy Beginnings
For help with a safe and healthy pregnancy.
855-442-5052
Weekdays from 8:00 a.m. to 5:00 p.m.
Restriction Program
For help with the restriction program.
800-442-5305
Pharmacy Services
For help with prescription drugs, finding pharmacies, benefits, and coverage.
800-442-9900
Weekdays from 8:00 a.m. to 5:00 p.m., Saturdays from 9:00 a.m. to 3:00 p.m.
Appeals
Help reviewing an Adverse Benefit Determination to see if the right decision was made when your request for service was denied.
800-208-9012
Weekdays from 8:00 a.m. to 5:00 p.m.

State Medicaid Contacts

Name
Contact Information
DWS (Department of Workforce Services)
Eligibility for Medicaid or CHIP, lost or stolen cards, food stamps, and other programs.
801-526-0950, 866-435-7414
jobs.utah.gov/assistance
HPR (Health Program Representative)
For Help with Medicaid, CHIP, Health plans, Rights & Responsibilities, and finding Providers.
866-608-9651
dhhs.utah.gov
Medicaid Benefits Constituent Services
Medicaid and CHIP questions and concerns
877-291-5583
Medicaid Information Line
For help with medicaid claims and billing questions.
800-662-9651
medicaid.utah.gov
Medicaid Member Information
For help with enrollment eligibility, and plan information.
844-238-3091
MyBenefits
For help checking your Medicaid coverage and plan information.
800-238-3091
mybenefits.utah.gov
Pregnancy Risk Line
Information for people who are pregnant, thinking of becoming pregnant, or breastfeeding.
800-822-2229
Weekdays, from 8:00 a.m. to 5:00 p.m. All phone calls are confidential.
Utah Medicaid
For help with Utah Medicaid and CHIP.
medicaid.utah.gov