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Agent Insights

Medicare Updates November 2025


Full and On-Time Commissions for 2026 Medicare Advantage Plans

At Select Health, we appreciate the work you do to help clients find the right Medicare Advantage coverage. We want to reassure you that commissions for all Select Health Medicare plans will continue to be paid in full and on schedule.

Our agents are a key part of our success, and we remain committed to providing consistent, reliable compensation.

You can view the 2026 commission schedule here.

If you have questions, please reach out to your Sales Account Executive or contact the Medicare Advantage Support (MAAS) team at 801-442-7320 or MAAS@selecthealth.org.

2026 Medicare Star Rating Sheets

Star Ratings sheets for all Select Health Medicare plans are now available.

Download here:

2026 Star Ratings Sheet

2026 Star Ratings Sheet (Español)

Star Rating Sheets are also available on the Select Health website.

As a reminder, CMS requires agents to:

  • Review the 2026 Star Ratings during plan presentations
  • Provide a hard copy of the Star Ratings sheet when using a paper enrollment form
  • For online enrollment, review and share where the Star Ratings sheet is available electronically (e.g., via Link) before submitting the enrollment
  • For telephonic enrollment, verbally review the Star Ratings and explain where clients can access the document

If you have questions, please reach out to your Sales Account Executive or contact the Medicare Advantage Support (MAAS) team at 801-442-7320 or MAAS@selecthealth.org.

Tips to Help Reduce Rapid Disenrollments

CMS monitors rapid disenrollments to ensure members receive clear and accurate information during enrollment. A few simple steps can help your clients feel confident in their coverage and avoid early plan changes.

Why do rapid disenrollments happen?

  • Unexpected prescription costs
  • Accidental plan switches due to misleading marketing
  • A provider not being in-network
  • Confusion around costs or authorizations
  • Frustration with unclear expectations

Tips to Help Strengthen Retention

Education and follow-up help set expectations and build trust. When clients understand their plan and know you’re available to help, they’re far less likely to switch.

Key actions to take:

1.     Educate Clients About Misleading “Add Benefit” Calls

Remind clients that new benefits can’t be added to their existing plan without switching. This prevents many accidental disenrollments.

2.     Send a Simple Year-End Check-In

A quick reminder that you’re available if something isn’t working can keep clients from making changes on their own.

3.     Use the Pre-Enrollment Checklist

Review drug coverage, networks, premiums, and key rules to reduce surprises later in the year.

4.     Review Key Supplemental Benefits

Walk clients through important benefits like OTC, dental, vision, transportation, and food/produce offerings. Members are more satisfied when they use what’s available.

5.     Double-Check Their Medications

Confirm coverage, tiers, and preferred pharmacies to set clear cost expectations.

6.     Prepare Them for Onboarding Materials

Let clients know they’ll receive an enrollment letter, EOC, and ID cards by January 1, 2026, to avoid any confusion.

Updated Medicare Agent Marketing Materials

New and approved marketing materials are now available to support your outreach efforts. These professionally designed resources include postcards, flyers, and rack cards—all with space to easily add your contact information.

Materials are tailored for agents in Colorado, Nevada, and Utah, and have been filed and fully approved with Medicare for use in these states.

These tools are a great way to highlight the benefits of Select Health Medicare Advantage plans and grow your client base.

Available materials include:

  • Postcards: Ideal for direct mail campaigns to generate leads
  • Flyers: Great for events, meetings, or office distribution
  • Rack Cards: Perfect for display in high-traffic areas like clinics or community centers

Download materials by state:

We encourage you to take advantage of these resources to make your outreach even more effective.

If you have questions, please reach out to your Sales Account Executive or contact the Medicare Advantage Support (MAAS) team at 801-442-7320 or MAAS@selecthealth.org.

Help Members Use Their Healthy Living Rewards

Select Health Medicare members can earn Healthy Living Rewards by completing eligible wellness activities—such as annual physicals, flu shots, and routine screenings. Rewards are loaded onto their Benefits Mastercard® prepaid card and can be used for fitness equipment, wellness services, home essentials, dining experience, and more.

Many members forget to complete their activities or spend their rewards before they expire. That’s where you can help:

  • Remind clients to complete wellness activities early so they have time to use their rewards.
  • Encourage them to log in to the Benefits Pro Portal to check their current reward balance.
  • Let members know that rewards expire December 31, but dollars earned late in the year can be spent through March 31 of the following year.

Your reminders can help members get the most from their plan while supporting their overall health and satisfaction.

Explore how you can help clients get the most from their Healthy Living Rewards here.

New Digital Enrollment Guides Now Available

We’re excited to introduce our new digital enrollment guides—designed to make selling easier, faster, and more convenient.

These online versions offer the same helpful content as our printed guides, now optimized for easy access and sharing. Whether you’re meeting with clients in person or virtually, you can quickly reference or send the guide that matches your service area.

Why You’ll Love the Digital Versions:

  • Instant access: View or share from any device—no need to wait for printed copies
  • Always up to date: Reflects the most current plan information and materials
  • Easy to share: Send a quick link via email or text during consultations
  • Environmentally friendly: Reduce paper waste while keeping all the same helpful details

Use these guides to walk clients through plan options, benefits, and next steps for enrollment.

Digital Enrollment Guide Links:

If you have questions, please reach out to your Sales Account Executive or contact the Medicare Advantage Support (MAAS) team at 801-442-7320 or MAAS@selecthealth.org.