It’s time to get certified for 2027: Product training opens in July
Annual certification for Select Health Medicare plans is right around the corner. To be ready to sell 2027 plans, you’ll need to complete both your CMS-compliant certification and our Select Health product training. Don’t wait—knock out your training early and be ready to sell day one!
Here’s what you need to know:
Complete AHIP or NABIP first
- We accept both AHIP and NABIP certification
- When completing your training, please electronically transmit your results to Select Health so that we can receive your certification automatically—no need to send us a certificate.
- Use this link to get started with AHIP: ahipmedicaretraining.com/clients/selecthealth
Product training opens in July
- Watch for a direct email with your training link
- Access the training from the email you receive or through the Link agent portal
- Be sure to follow all instructions and save your completion certificate
- Product training must be completed by December 31, 2026
Want to access training through Link?
To access the training through Link, hover over the Medicare section at the top of the page and choose 2027 Medicare Product Training.
Stay active in Link
To avoid login issues, make sure you’re using Link regularly. Accounts not accessed within the past year may be disabled.
Bookmark this link after you’ve fully logged in with 2-step verification: selecthealth.org/link/manage
Need help?
- For login or verification help, contact the Medicare Advantage Agent Support (MAAS) team at 801-442-7320 or MAAS@selecthealth.org
- For appointment or onboarding questions, contact Stephanie.Crandall@selecthealth.org
- For Link training, contact Andrew.Freeze@selecthealth.org
Health Outcomes Survey member outreach underway
To support members in staying healthy and making the most of their benefits, Select Health has launched a targeted outreach campaign for eligible Medicare Advantage members in advance of the CMS Health Outcomes Survey (HOS). Members may receive personalized communications based on health risk factors associated with topics commonly measured through the survey.
The campaign is designed to help members better understand their potentional health risks, encourage preventive care, and connect them with available benefits, programs, and care resources that may help improve their health outcomes. Outreach may be delivered through multiple channels, including letters and mailers, email, and SMS text messages, to increase awareness and engagement.
Communications will continue throughout the remainder of 2026 for eligible members.
MAAS Team spotlight: Here when you need us
The Medicare Advantage Agent Support (MAAS) team is here to support you every step of the way. From enrollment questions to members support and tools in Link, MAAS is your go-to resource for quick answers and real-time help when you need it most. Whether you’re troubleshooting a pharmacy issue, navigating benefits, or just need a second set of eyes, the team is ready to assist.
The MAAS team can help with:
- Enrollment and application status questions
- Medicare Advantage Prescription Drug System (MARX) lookups
- Benefit information
- Provider lookups
- Formulary searches
- Commissions help
- Select Health Link support
- Compliance and process guidance
How to reach us:
- Phone: 801-442-7230
- Email: MAAS@selecthealth.org
- Hours: Weekdays from 8:00 a.m. to 6:00 p.m. (MT)
A mid-year guide to maximize your clients’ Part D benefits
By this point in the year, most clients have filled and refilled their prescriptions. This is a great time to connect and ensure they’re getting the most value from their coverage. A quick check-in can help your clients feel more confident and in control of their costs.
Here are a few areas you can help:
Understanding where they are in their coverage
Helping clients track their progress through the deductible, initial coverage, and catastrophic stages can provide valuable peace of mind
Using the EOB as a guide
The monthly Part D explanation of benefits (EOB) shows year-to-date spend and helps members anticipate changes in cost. Encouraging clients to review it can reduce surprises.
Preparing for lower costs later in the year
For members with higher prescription needs, reaching their annual out-of-pocket maximum means significantly reduced costs for the remainder of the year.
Improving convenience
Options like 180-day fills or mail-order pharmacies can simplify routines and help avoid gaps in medication.
When clients understand their pharmacy benefits and feel confident managing their prescriptions, they’re more satisfied and far less likely to look elsewhere during Annual Enrollment Period (AEP).
If you or your clients have questions about prescription drug coverage, formulary information, or medication costs, our Pharmacy Member Services team is here to help at 855-442-9900 option 2 (TTY: 711).
