Stay Connected With Your Monthly Newsletter
Agent Insight is a key part of staying active and informed as a Select Health-appointed agent. Each month’s edition offers helpful information on upcoming trainings, important dates, product updates, and practical tips to help you better support your clients. Taking a few minutes each month to read provides you with the information to help you grow your business and strengthen your partnership with Select Health.
Agent support contact guide
We want to make sure you can access the correct department at Select Health in the most efficient way possible. Below is a quick reference list of commonly used phone numbers and when to use them.
Member and Pharmacy Services
For benefits and claims questions.
- Select Option 2 for Pharmacy
- Weekdays from 7:00 a.m. to 8:00 p.m. MST
- Saturdays from 9:00 a.m. to 2:00 p.m. MST
Member Advocates
Assists members with locating in-network providers.
- Weekdays from 7:00 a.m. to 8:00 p.m. MST
- Saturdays from 9:00 a.m. to 2:00 p.m. MST
Agent Information Line
Use the following menu options based on your needs:
- Select Option 2 for sales
- Select Option 3 for Agent Experience, then choose:
- Option 1: Agent contracting, agent of record changes, agent contact information updates
- Option 2: system access/agent support
- Option 3: agent training
- Select Option 4 for commissions – general questions, payment discrepancies
- Select Option 5 for billing – premium payments, payment discrepancies
- Select Option 6 for enrollment
Medicare Advantage Agent Support (MAAS)
For Medicare Advantage agent-specific questions and support:
2-Step verification coming soon
2-step verification will soon be required for all Select Health member accounts. Members should enable it now to avoid access issues. Please assist your clients in completing this step.
What is 2-Step verification?
2-Step verification makes member accounts more secure by asking for a verification code—usually sent via email or text message—along with their password before allowing access to their account.
How to enable
- Log in to the Select Health member account.
- Go to “2-Step verification” in account settings.
- Follow instructions to set up using their email address or mobile number
How to enable
- Log in to the Select Health member account.
- Go to “2-Step verification” in account settings.
- Follow instructions to set up using their email address or mobile number.
Tips for setup
- Keep contact information updated: Members need a current email or mobile number.
- Email works best: Most members prefer using email to receive verification codes.
- Download the Select Health app: For secure, on-the-go access.
- Be security smart: Remind members not to share login details.
Wellness
Encourage your clients to use no-cost colon cancer screening benefits
Many Select Health plans cover preventive colon cancer screenings at no additional cost when performed in-network. Early detection is critical, and agents can play an important role in reminding members to stay current with recommended screenings.
Below are resources you can share with employer groups and members to help them understand why screenings matter and what to expect.
Colon cancer awareness resources
A high-level overview of colon cancer risk factors, symptoms, and the importance of early screening. This article highlights why adults should begin routine screenings at age 45.
Below are resources you can share with employer groups and members to help them understand why screenings matter and what to expect.
What to Expect During Colonoscopy Prep
For many members, prep is the biggest barrier. This resource explains the process step-by-step, including diet changes, clear-liquid requirements, and what the day before the procedure looks like.
Signs You Need to Schedule a Colonoscopy
Some members may need screening sooner due to symptoms or medical history. This article outlines common red flags.
How you can support your groups
- Encourage members ages 45+ to schedule preventive screening.
- Reinforce that preventive colonoscopies are typically covered at no additional cost in-network.
- Share the Select Health blog links above in client communications or on social media.
- Remind HR teams to highlight preventive care during open enrollment and renewal discussions.
Your outreach helps ensure members understand their benefits and take advantage of preventive services that may save lives.
Help your clients stay on top of their health: blood pressure basics
Keeping blood pressure in a healthy range plays a big role in long-term wellness. To support members in understanding what it means and why it matters, Select Health offers an educational class that breaks down the fundamentals in a simple, approachable way.
During this session, members will get answers to common questions such as:
- What is blood pressure and how is it measured?
- What is hypertension?
- What factors increase the risk of developing high blood pressure?
- What steps can help prevent or manage high blood pressure?
These classes are a great resource for members looking to take charge of their health or gain confidence in managing existing conditions.
Explore upcoming opportunities at selecthealth.org.
