Update Your Contact Information
To help us stay connected, we need to ensure your contact information is correct in our system. When you receive the email request, please review and update your information in Select Health Link. Keeping your contact information current ensures you receive Agent Insight, email alerts, and other important updates about your clients and your business with us. It also allows us to reach you quickly if we need to verify information or have questions.
To view your information, log in to Select Health Link and click your name in the upper right-hand corner of the landing page. Please confirm your email address, phone number, and other details.
Wellness
CredibleMind
Your clients have access to reliable, science-backed resources to support them through life’s challenges. Encourage them to take the first step to take charge of their mental health with an entire toolbox of resources from expert-rated and vetted videos, podcasts, books, and articles all in one easy-to-use place. They can visit the Credible Mind website to get started.
Fast access to behavioral health resources with NovumHealth
Navigating behavioral health or substance use challenges can be difficult. That’s why Select Health works with NovumHealth to make it easier for your clients to get help when they need it.
NovumHealth offers personalized support and local resources to eligible Select Health members* in Utah, including:
• Fast access to therapists suited to your clients’ needs
• A dedicated care coordinator who can connect them to treatment and resources
• Assistance with hospital navigation, discharge planning, and hospital/facility-to-home transitions
Please share this resource with your clients. To learn more, visit our NovumHealth page.
*Members from the following Select Health plans in Utah are eligible for NovumHealth services: Individual, Large Employer, Small Employer, Medicare, DSNP, FEHB, CHIP, and Medicaid (Integrated).
For questions about behavioral health benefits, members can refer to their plan documents or call Member Services at 800-538-5038.
Fast access to behavioral health resources with NovumHealth
Navigating behavioral health or substance use challenges can be difficult. That’s why Select Health works with NovumHealth to make it easier for your clients to get help when they need it.
NovumHealth offers personalized support and local resources to eligible Select Health members* in Utah, including:
- Fast access to therapists suited to your clients’ needs
- A dedicated care coordinator who can connect them to treatment and resources
- Assistance with hospital navigation, discharge planning, and hospital/facility-to-home transitions
Please share this resource with your clients. To learn more, visit our NovumHealth page.
*Members from the following Select Health plans in Utah are eligible for NovumHealth services: Individual, Large Employer, Small Employer, Medicare, DSNP, FEHB, CHIP, and Medicaid (Integrated).
For questions about behavioral health benefits, members can refer to their plan documents or call Member Services at 800-538-5038.
Proxy Account Reminder
1. Go to the Agent profile under the Agent Tools dropdown or by clicking your name at the top right of the page. At the bottom of the Agent Profile screen is the proxies section. This will show existing proxies (if applicable) as well as the + Add Proxy link:
2. After clicking ‘+ Add Proxy’, enter the proxy’s information, select their permissions, and click 'Submit’. If the proxy already has an account, their name and phone number will be auto-populated after entering their email.
3. After clicking ‘Submit’, the new proxy will receive an email with instructions to set up their account. You will receive a PIN that you will need to give to the proxy for them to complete their account setup. The PIN is valid for 72 hours. For proxies who have an existing account, the process is completed after clicking ‘Submit’.
Reminder: Agents must log in to their account at least once per year to attest their proxies. On the Agent Profile screen, go to the bottom of the page (below the proxy list) and click the ‘I Agree’ button to verify that the information and proxies listed are correct. If this is not completed once a year, proxies will lose access to the agent’s account.
Member onboarding
Whether you’re supporting new Select Health members or those a few months into their plan, here are a few quick tips you can share with your clients:
- Create a member account: Members can register before or after their plan begins. Once they have an ID number and create an account, they can download ID cards, view plan documents, find in-network providers, save on prescriptions, and set communication preferences. Encourage them to log in or register on our website.
- Choose a primary care provider (PCP) & schedule a preventive care visit: Building a relationship with a PCP and getting annual checkups helps members stay healthy, manage costs, and improves their overall experience. Direct them to our Find a Doctor and Preventive Care resources for assistance.
- Download the member guide: Health plans can be complex. Our member guides highlight key benefits and resources. Most guides are available under Plan Documents on our website.
