All Lines of Business
Member onboarding
Starting a new health plan can feel overwhelming, so here are a few quick tips you can share with your clients:
- Create a Member Account: Members can register before or after their plan begins. Once they have an ID number and create an account, they can download ID cards, view plan documents, find in-network providers, and set communication preferences. Encourage them to log in or register on our website.
- Choose a primary care provider (PCP) & schedule preventive care: Building a relationship with a PCP and getting annual checkups helps members stay healthy, manage costs, and improve their overall experience. Direct them to our Find a Doctor and Preventive Care resources for assistance.
- Review the member guide: Health plans can be complex. Our member guides highlight key benefits and resources. Members have received a link to their guide, and most guides are also available under Plan Documents on our website.
Small Employer
Intermountain EAP benefit change for 2026
Effective January 1, 2026, built-in Intermountain Employee Assistance Program (EAP) benefits are no longer included in Select Health Small Employer, Association, or Level-Funded plans.
Groups that want to continue EAP support can purchase an EAP package directly through Intermountain Health.
Contact Gwendolyn Dattage at 801-442-2329 or Gwendolyn.Dattage@imail.org for more information.
Behavioral health resources for members
Select Health offers a wide range of mental and behavioral health resources to help you connect your clients with the support they need. Members have access to several behavioral health tools and options, including:
- Connect Care app & website: Behavioral health visits are available through Connect Care, offering convenient virtual access to care.
- Health insurance coverage: Most Select Health plans include behavioral health benefits, typically covered the same as other medical services.
- Behavioral health advocates: Advocates can help members locate providers and connect with care that fits their individual needs.
- CredibleMind app: Provides a wide range of mental wellness education, tools, and self-guided resources
- NovumHealth: A new resource that helps members find and access care.*
*Currently available to Utah members only
For questions specific to your group’s benefits or coverage, please reach out to your account manager.
Mineral Broker power sessions
The Mitratech Mineral platform is a value-add for your Select Health Small Employer groups. In a market of rising costs, helping your clients understand the premium HR and compliance solution that comes with their Select Health plan is a effective way to stand out.
These 15-minute power sessions are designed to provide you with practical talking points you can use in conversations with employer groups. Each session highlights 2-3 focus areas that may help differentiate your services, support clients’ needs, and encourage them to take full advantage of the resources available through their Select Health Small Employer plan. There is one final Q1 session available, and Q2 sessions will be released soon.
These sessions are fast, focused, and built to deliver meaningful ROI.
Register here:
https://mitratech.zoom.us/webinar/register/2317627930493/WN_GJ_aOunyRb-JXcgmUYp8Gw
Quick action items:
- Watch & Share: Short Video helping clients understand how to access their Mineral Account!
- Resource sheck: Select Health Toolkit for brokers
- Stay in the Loop: Don’t miss important updates that are relevant to your clients; sign up for the Mineral Newsletter here.
2026 Quarterly SE ACA new business rate increases
Quarterly rate increases for new Small Employer (SE) ACA groups will continue in 2026 and have been filed with our 2026 product submissions. Updated rates will appear in quotes for new groups and will also apply at renewal for existing SE ACA groups. Rates should not change mid-year—once a group enrolls or renews, their rates should remain fixed for 12 months.
Quarterly adjustments will average approximately 1.5%, consistent with industry practice. This approach helps keep overall annual rate changes lower by making smaller, trend-based adjustments throughout the year rather than relying on a single, larger annual increase.
Although quarterly increases are filed in advance, they are not automatically applied. We review data each quarter and determine whether an adjustment is necessary.
If you have questions, please reach out to your account manager.
Level funding training for Utah, Idaho, and Colorado agents
We’re excited to continue offering level funding training to agents and agency staff. These sessions provide a focused overview of level funding and the Select Health product for agents working in Utah, Idaho, and Colorado.
What you’ll learn
- How level funding works
- Step-by-step guidance on quoting the Select Health product
- Tips for transitioning groups to level funding
Why it matters
- New for 2026 in Idaho and Colorado
- Second year offering in Utah
- Helps agents prepare to support groups with competitive funding solutions
Who should attend
Agents in Utah, Idaho, or Colorado who want to:
- Expand their knowledge of level funding
- Strengthen their market competitiveness
- Offer more flexible funding options to their groups
Reserve your spot
Seats are limited. Register now to secure your spot and receive the meeting link.
March 16th, 2026 | 10:30 am - 11:30am MST
March 23rd, 2026 | 2:30pm - 3:30pm MST
March 31st, 2026 | 10:30am - 11:30am MST
April 8th, 2026 | 9:00am - 10:00am MST
April 13th, 2026 | 10:30am - 11:30am MST
April 21st, 2026 | 2:00pm - 3:00pm MST
May 6th, 2026 | 9:00am - 10:00am MST
May 11th, 2026 | 11:00am - 12:00pm MST
May 19th, 2026 | 1:00pm - 2:00pm MST
May 28th 2026 | 10:00am - 11:00am MST
June 1st, 2026 | 3:00pm - 4:00pm MST
We look forward to having you join us!
Large Employer
Notice of privacy practices updates
Regulatory changes from the 2024 Final Rule revising federal confidentiality requirements for substance use disorder (SUD) treatment records under 42 CFR Part 2 require updates to the notice of privacy practices (NPP) for group health plans. These rules took effect February 16, 2026 and apply to HIPAA covered plans that create, receive, or maintain SUD records—including employer sponsored group health plans.
Below is a summary of key changes and what they mean for your groups.
What’s changing
Updated notice requirements
Group health plans must update their NPPs to include:
- A clear summary of member rights regarding SUD records
- Plan responsibilities under 42 CFR Part 2
Revised use & disclosure protections
The updated rules add stronger confidentiality safeguards:
- SUD records cannot be used in civil, criminal, administrative, or legislative proceedings without explicit member consent or a qualifying court order.
- If Select Health receives SUD records:
- Under a general authorization → Use and disclosure may follow HIPAA rules.
- Under a specific authorization → Use and disclosure must follow the exact terms of that authorization.
Recommended actions for self-funded groups
Self-funded (ASO) groups are recommended to take the following steps to ensure compliance:
- Update their NPP to include the new SUD requirements
- Review internal policies, procedures, and staff training
- Review Business Associate Agreements (BAAs) to determine if any changes are needed.
- Remove outdated or incorrect language (e.g., prior reproductive health statements that no longer apply)
What Select Health will handle
Fully insured & level-funded groups
Select Health has completed or will complete required NPP updates on behalf of these groups. Level-funded groups should review to confirm they understand and agree with following the NPP guidelines documented.
Self-funded groups
Groups are responsible for updating and distributing their own NPPs.
As your Third-Party Administrator, we are committed to supporting your compliance efforts, including updates required under recent federal regulatory changes. We are available to assist in reviewing your Notice of Privacy Practices (NPP) to ensure it reflects the latest requirements under the updated 45 CFR Part 2 Rule.
Where to view Select Health’s updated NPP
Select Health has updated its NPP for its members to align with these regulatory changes. For your reference, the updated version is now posted and available for review here: Notice of Privacy Practice.
Questions?
If you would like our assistance in determining whether updates are necessary to your NPP based on the revised Part 2 requirements, please contact your Select Health Account Manager. We are happy to support you through this process and help ensure your documentation remains compliant and up to date.
