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    Member Rights

    Your Rights

    You have the right to:

    • Receive information about our services, providers, and
    members’ rights and responsibilities.

    • Receive considerate, courteous care and treatment with
    respect for personal privacy and dignity.

    • Receive accurate information regarding your rights and
    responsibilities and benefits in member materials and
    through telephone contact.

    • Be informed by your provider about your health so
    you may make thoughtful decisions before you receive
    treatment.

    • Candidly discuss with your healthcare provider
    appropriate or medically necessary treatment options for
    your condition, regardless of cost or benefit coverage.
    We do not have policies that restrict dialogue between
    provider and patient, and we do not direct providers to
    restrict information regarding treatment options.

    • Participate with providers in decisions involving your
    health and the medical care you receive.

    • Express concerns about SelectHealth and the care we
    provide, and receive a response in a reasonable period of
    time.

    • Request a second opinion.

    • Refuse recommended medical treatment.

    • Select or change your primary care provider.

    • Make recommendations regarding our members’ rights
    and responsibilities policy.

    • Have reasonable access to appropriate medical services
    regardless of your race, religion, nationality, disability,
    sex, or sexual orientation, and 24-hour access to urgent
    and emergency care.

    • Receive care provided by or be referred by your primary
    care provider.

    • Have all medical records and other information kept
    confidential.

    • Have all claims paid accurately and in a timely manner.

    Your Responsibilities

    You have the responsibility to:

    • Treat all our providers and personnel at SelectHealth
    courteously.

    • Read all plan materials carefully as soon as you enroll and
    ask questions when necessary.

    • Ask questions and make certain you understand the
    explanation and instructions you are given.

    • Understand the benefits of your plan and understand
    not all recommended medical treatment is eligible for
    coverage.

    • Follow plans and instructions for care that have been
    agreed upon with the provider.

    • Express constructively your opinions, concerns, and
    complaints to the appropriate people at SelectHealth.

    • Follow the policies and procedures of your plan, and
    when appropriate, seek a referral from your primary care
    provider to SelectHealth providers or call SelectHealth
    for assistance.

    • Ask questions and understand the consequences of
    refusing medical treatment.

    • Communicate openly with your healthcare provider,
    develop a patient-provider relationship based on trust
    and cooperation, and participate in developing mutually
    agreed-upon treatment goals.

    • Read and understand your plan benefits and limitations
    and call us with any questions.

    • Keep scheduled appointments or give adequate notice of
    cancellation.

    • Obtain services consistently according to the policies and
    procedures of your plan.

    • Provide all pertinent information needed by your provider
    to assess your condition and recommend treatment.

    • Use our providers when applicable, carry your ID Card,
    and pay copay/coinsurance amounts at the time of
    service.​
    ​​

    ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame a SelectHealth Advantage: 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038.


    Cerrar

    注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電SelectHealth Advantage: 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038. 。


    退出

    CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số SelectHealth Advantage: 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038.


    Thoát

    주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. SelectHealth Advantage: 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038. 번으로 전화해 주십시오.


    종료

    ध्यान दिनुहोस्: तपार्इंले नेपाली बोल्नुहुन्छ भने तपार्इंको निम्ति भाषा सहायता सेवाहरू निःशुल्क रूपमा उपलब्ध छ । SelectHealth Advantage: 1-855-442-9900 (TTY: 711)/ SelectHealth: 1-800-538-5038 मा फोन गर्नुहोस्।


    बाहिरनिस्कनुहोस्

    FAKATOKANGA’I: Kapau ‘oku ke lea fakatonga, ko e kau fakatonu lea te nau tokoni atu ta’etotongi, pea te ke lava ‘o ma’u ia. Telefoni ki he SelectHealth Advantage: 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038.


    Hū‘anga ki tu‘a

    ОБАВЕШТЕЊЕ: Ако говорите српски језик, услуге језичке помоћи доступне су вам бесплатно. Позовите Select Health Advantage: 1-855-442-9900 (TTY- Телефон за особе са отежаним говором или оштећеним слухом: 711)/Select Health: 1-800-538-5038.


    IZLAZ

    PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa SelectHealth Advantage: 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038.


    Isara

    ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل بشركة SelectHealth Advantage: 1-855-442-9900 (رقم هاتف الصم والبكم: 711) / SelectHealth: 1-800-538-5038.


    خروج

    ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: SelectHealth Advantage: 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038.


    Beenden

    ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги переводчика. Позвоните SelectHealth Advantage: 1-855-442-9900 (телетайп: 711) / SelectHealth: 1-800-538-5038.


    выйти

    សម្គាល់៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ សេវាជំនួយផ្នែកភាសា ដោយមិនគិតថ្លៃ គឺអាចមានសំរាប់ អ្នក។ សូមទូរស័ព្ទមក SelectHealth Advantage: 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038 ។


    ចាកចេញ

    注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。SelectHealth Advantage: 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038. まで、お電話にてご連絡ください。


    終了

    ATTENTION : si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Contactez SelectHealth Advantage au 1-855-442-9900 (TTY: 711) / SelectHealth: 1-800-538-5038.


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