Richard W. Potts, PhD

Behavioral Health Specialists
Not Accepting New Patients
Cultural Competency Training: No

Patient Ratings

4.3 out of 5
Comments: 11
See all rating reviews


  • English
  • German

Hospital Affiliation

  • Orem Community Hospital
  • Utah Valley Hospital

Medical Group

  • My Health
  • Intermountain
    • Utah Valley Clinic Psychiatry and Counseling

    • (801) 357-7525
    • 395 W Bulldog Blvd Provo UT, 84604
      • Yes
      • Mon thru Tue 9AM - 7PM; Wed thru Thu 9AM - 5PM
      • SelectHealth Care
      • CHIP
      • SelectHealth Med
      • SelectHealth Advantage (UT or ID Resident)
      • SelectHealth Choice
      • SelectHealth Share
      • SelectHealth Value
    • Degree

      Brigham Young University

      Provo, UT in Bachelor of Science,

Patient Ratings

Overall rating
4.3 out of 5  (31)
  • Rate provider

    4.4 out of 5
  • Provider explained in way you understand

    4.5 out of 5
  • Provider listened to you

    4.8 out of 5
  • Provider respected you

    4.7 out of 5
  • Provider spent enough time with you

    4.6 out of 5
  • Provider know your medical history

    4.3 out of 5
  • Ease of contacting(e.g., email, phone, web portal) the clinic

    4.4 out of 5
  • CP explanations of prob/condition

    4.3 out of 5
  • CP concern for questions/worries

    4.7 out of 5
  • Likelihood of recommending CP

    4.4 out of 5
  • Wait time at clinic

    4.0 out of 5
  • Give easy to understand instruction

    4.2 out of 5
  • Appointment as soon as you needed for care right away

    3.3 out of 5
  • Appointment as soon as you needed for check-up or routine care

    4.2 out of 5
  • Ease of scheduling appointments

    4.4 out of 5
  • Provider discussed treatment options

    4.6 out of 5
  • See the provider within 15 minutes of your appointment time

    4.0 out of 5
  • CP efforts to include in decisions

    4.5 out of 5
The Patient Rating score is an average of all responses to physician related questions on the nationally developed CAHPS Clinician & Group Survey. Responses are reported as a star-rating on a scale of 1 to 5, with 5 being the best score.

Patient Reviews

Overall rating
4.3 out of 5 (11)
    Experienced on Sep 24, 2019

    I've had great results.

    Experienced on Jun 16, 2019

    Dr. Potts is seeing me on a regular basis. He has pulled me out of a depression that I couldn't shake off by myself. He's very good.

    Experienced on Jun 05, 2019

    He saw me sooner than my scheduled appointment - a cancellation, which was very thoughtful.

    Experienced on Jun 05, 2019

    I just started with Dr. Potts. Things are off to a good start. I was impressed that he checked my former therapists notes, (she's out of the country). [...]

    Experienced on Jun 02, 2019

    He has not given me advice on how I can get better. Everything I suggest he tells me to try. As a professional I expect him to give a way to recover from my illness.

    Experienced on May 27, 2019

    When I went to see my provider I was taken care of and he did paper work I needed for school and that he is a safe person to be around and he listens to you and he makes sure you understand.

    Experienced on May 27, 2019

    My visit with the provider felt that I could trust him and that he will not hurt me and I felt safe to talk to him about my troubles without being yelled at.

    Experienced on Feb 06, 2019

    We communicated effectively with each other. He's helped me work through issues I've been having.

    Experienced on Nov 08, 2018

    I have recommended him to friends.

    Experienced on Jun 28, 2018

    I have recommended this provider on a number of occasions.

    Experienced on May 13, 2018

    Dr. Potts is an incredible therapist, he listens without interrupting, he doesn't judge me, and has explained things in great detail that make sense.