Erin B. Helms, MD

Family Medicine
Not Accepting New Patients

Patient Experience

4.7 out of 5
Comments: 20
See all reviews


  • English

Hospital Affiliation

  • Intermountain Medical Center

Medical Group

  • My Health
  • Intermountain
    • Intermountain West Valley Clinic

    • (801) 902-8080
    • 5373 W Lake Park Blvd West Valley City UT, 84120
      • Yes
      • Mon thru Fri 7:30AM - 4:30PM
      • SelectHealth Care
      • Community Care
      • CHIP
      • SelectHealth Med
      • SelectHealth Advantage (UT or ID Resident)
      • SelectHealth Choice
      • SelectHealth Share
      • SelectHealth Value
    • Training

    • Residency

      University of Utah Medical Center - Salt Lake City, UT, 2013 - 2016

    • Membership

      • American Academy of Family Physicians
      • Utah Medical Association
      • Utah Academy of Family Physicians
    • Degree

      University of North Carolina School of Medicine

      Chapel Hill, NC in Doctor of Medicine,
      2009 - 2013

    • Board Certification


      Certification does not expire

Patient Ratings

Overall rating
4.7 out of 5  (225)
  • Rate provider

    4.7 out of 5
  • Provider explained in way you understand

    4.9 out of 5
  • Provider listened to you

    4.9 out of 5
  • Provider respected you

    4.9 out of 5
  • Provider spent enough time with you

    4.8 out of 5
  • Provider know your medical history

    4.6 out of 5
  • Give easy to understand instruction

    4.8 out of 5
  • Appointment as soon as you needed for care right away

    4.4 out of 5
  • Appointment as soon as you needed for check-up or routine care

    4.6 out of 5
  • See the provider within 15 minutes of your appointment time

    3.9 out of 5
The Patient Rating score is an average of all responses to physician related questions on the nationally developed CAHPS Clinician & Group Survey. Responses are reported as a star-rating on a scale of 1 to 5, with 5 being the best score.

Patient Reviews

Overall rating
4.7 out of 5 (20)
    Experienced on Apr 26, 2019

    Dr Helms is amazing. You can always count on her. She is always very helpful.

    Experienced on Apr 25, 2019

    Dr. Helms has always been very caring, listens, and works on finding the solution to my health issues.

    Experienced on Apr 25, 2019

    A great visit!

    Experienced on Apr 25, 2019

    I have no problems with Dr Helms. I think she's a really good doctor and she takes the time to hear what you have to say

    Experienced on Apr 22, 2019

    Excellent manner and was able to answer all of my questions in an easy to understand way.

    Experienced on Apr 22, 2019

    I've visited the clinic for my infant and recently made it my primary because I really feel comfortable we're getting the best care.

    Experienced on Apr 17, 2019

    loved her!

    Experienced on Apr 17, 2019

    everything was great!

    Experienced on Apr 16, 2019

    Very concerned.

    Experienced on Apr 16, 2019

    Very attentive.

    Experienced on Apr 12, 2019

    I tried several times to get an appointmnet with my primary care provider. Every time I called, I was offered an appointment at least 2-3 weeks out. I don't think it is reasonable that a person can take care of a relatively serious health matter by waiting to see a doctor for 3 weeks. I finally made an appointment anyway, even though I thought I might not still be experiencing the same problems when I finally got into the doctor. I am considering a change in primary care physicians.

    Experienced on Apr 12, 2019

    I like her very much.

    Experienced on Apr 12, 2019

    it was ok

    Experienced on Apr 11, 2019

    Dr Erin Helms is the best doctor I have ever seen. She always spends the necessary time with me and makes sure I am comfortable with what we are doing going forward. I couldn't be happier with her.

    Experienced on Apr 11, 2019

    there was a long wait time but I don't mind that considering the dr always spends the needed time with me. I understand it happens from time to time. I wish I could get an appointment sooner than three weeks out. that is a frustration I have with the office but seeing Dr. Helms is always worth that long wait, she's wonderful.

    Experienced on Apr 01, 2019


    Experienced on Apr 01, 2019

    I love Dr. Helms. She has been the first doctor I have ever had that took time to listen to my problems & help me figure out a routine to get better.

    Experienced on Mar 19, 2019

    Helpful, as always.

    Experienced on Mar 11, 2019

    My family and me received a quality service, since the moment that we arrive until we left the clinic.

    Experienced on Mar 11, 2019

    I am so glad for the decision to started to work with this provider (Helms MD) she is amazing, and the staff too.