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The Right Care When You Need It

Have a child with an earache or a sudden fever? Not sure if you should go to the ER? We can help you decide what type of care is best.

 little boy using stethoscope, the right care when you need it  

When a loved one suddenly becomes ill or is injured, you want to get care right away. But it pays to know what type of care is best. Some problems should send you to the emergency room, but in many cases, an urgent care center might be a better choice to save both time and money.


This list can help you decide where to go. Use your best judgment, and if you are still unsure, go to the emergency room.


Call Our Nurse Line


Do you have a sick child at 3:00 a.m.? We’re still awake. Call our nurse line to speak to a registered nurse who will listen to your concerns, answer questions, and help you decide what course of action to take.

In Utah

To reach Intermountain Health Answers, call 844-501-6600.

In Idaho

To reach St. Luke’s nurse line, call 844-265-7648.

Speak To A Provider Online With Connect Care

Web-based video apps, like Intermountain Connect Care®, make it easy to talk to a clinician about your nonemergency issue whenever and wherever.

You can speak to a provider within minutes with Connect Care using your smart phone, tablet, or computer. They can even prescribe certain medications and will call it in to your preferred pharmacy. Connect Care is covered by most SelectHealth plans. When covered, the out-of-pocket cost for members is $49 or less. Connect Care physicians can help you with minor ailments such as:

  • Cold and flu
  • Sore throat
  • Cough
  • Allergies
  • Eye infections

Please note: Connect Care isn't available in all service areas.

Visit An Urgent Care Facility

Urgent care centers typically offer a professional staff of licensed doctors and registered nurses who can treat conditions that are not life-threatening but require medical attention within 24 hours. Many of these facilities offer extended hours.

Examples of conditions treated at urgent care centers often include:


Minor burns or injuries

Broken bones needing X-rays

Sprains and strains


Minor allergic reactions


Flu-like symptoms

Rash or other skin irritations

Mild asthma attacks

Animal and insect bites

Minor cuts and lacerations


When To Call 911


As many as 75% of all calls to 911 aren’t true emergencies. Sometimes it’s hard to know if you should call. If you or someone close to you is hurt or sick, answer these questions from the American College of Emergency Physicians:


Is the condition life- or limb-threatening?

Could the condition get worse on the way to the hospital?

If moved, will it hurt more?

If you answered yes to any of these questions, would an ambulance get to the hospital sooner than you could?


If so, call 911 right away.

Still need more help? Our Member AdvocatesSM can assist you with scheduling an appointment, finding the closest facility or doctor, and understanding your benefits. Call SelectHealth Member Advocates® at 800-515-2220 weekdays, from 7:00 a.m. to 8:00 p.m., and Saturdays, from 9:00 a.m. to 2:00 p.m.


SelectHealth may link to other websites for your convenience. SelectHealth does not expressly or implicitly recommend or endorse the views, opinions, specific services, or products referenced at other websites linked to the SelectHealth site, unless explicitly stated.

The content presented here is for your information only. It is not a substitute for professional medical advice, and it should not be used to diagnose or treat a health problem or disease. Please consult your healthcare provider if you have any questions or concerns.

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Post Author

Sandy Patton

Sandy is a Marketing Communications Specialist and has been with SelectHealth for 15 years. Her prior roles include health education and wellness coaching.