Nurse Lines

A phone call could save you money and an emergency room visit. Instead of relying on the internet for self-diagnosis, pick up the phone and talk to a registered nurse. This free, 24/7 service is available to our members through Intermountain Health Answers® and St. Luke’s nurse lines, which are staffed by registered nurses. Get help determining how and where to get the best care.

Utah

     844-501-6600

Idaho

     844-265-7648

 

Intermountain Connect Care®

Under the weather? We can help you get over it. Intermountain Connect Care is a fast, convenient way to talk to a provider about urgent medical issues. Use your smartphone, tablet, or computer to connect to a provider within minutes. Connect Care is covered by most insurance plans for $49 or less. The providers at Connect Care can help you with:

  • Bee stings and bug bites
  • Cough
  • Eye infection
  • Joint pain/strain
  • Lower back pain
  • Minor burns/rashes/skin infections
  • Sinus pain/pressure
  • Seasonal allergies
  • Sore throat
  • Urinary pain

Note: Connect Care is not intended for treatment of emergency medical problems. 

 

Traditional Visits

Looking for a doctor? Use our provider search or call Member Advocates.

Your Network

A network is the group of providers doctors, hospitals, and other clinicians who are part of your insurance plan. To get the most from your benefits, see providers that participate on your network. To make sure your provider is on your network, present your ID card when receiving care. If you get services from a provider that isn't on your plan, you may be responsible for excess charges (this is called balance billing), and they may bill you directly for charges that are not covered by your plan. Learn more about Network Providers.

Your Primary Care Doctor

We encourage you to find a primary care provider. These doctors can help you:

  • Manage your overall health
  • Get preventive care

 

Urgent Care 

Urgent conditions require care within 24 hours. Visit a participating urgent care clinic. If you plan to visit an Intermountain InstaCare®, use our mobile app to find the shortest wait and get in line ahead of time.

 

Emergencies

If you have an emergency, call 911 or go to the nearest hospital -- we’ve got you covered. 

 

Traveling and Vacation

If you are outside of Utah and Idaho and have an emergency or need urgent care, participating benefits apply to services received in a doctor’s office, urgent care facility, or emergency room. You may save money by using MultiPlan and PHCS providers and facilities. To find one, visit MultiPlan or call 800-678-7427.

 

Getting Care Outside of the U.S.

If you are outside of the country and need urgent or emergency care, visit the nearest doctor or hospital. You may need to pay for the treatment up front and submit a claim for reimbursement. Call Member Services for details.