Putting Members First

Posted by Tami Flandro | January 13, 2014
Tags: SelectHealth Members, Community Service

Insurance You Can Count On

Nobody wants to need their health insurance. Some purchase it for the rainy day, while others for the “what if” in life. But, when it’s pouring down on you, you need an insurance company you can count on, one that cares, one that will do what it said it would do.
Whether you have the sniffles or something much more serious, we’ll be there for you. And, we’ll make it as painless as possible.

 

Putting Members First

As a non-profit, SelectHealth has the unique ability to put its members first, offer coverage to more people, and benefit our neighborhood through community outreach like Select 25 and STEP Express.

 

The SelectHealth Mission

Our mission is to collaborate with clinical partners to offer coverage and access to high-quality healthcare services at the lowest appropriate cost, to improve the health of our members, and to provide superior service to our .

We’re serious about our mission. Maybe that’s why we were awarded “Highest Member Satisfaction among Commercial Health Plans in the Mountain Region, Four Years in a Row” by J.D. Power*.

 

We’ll Help You Find a Doctor and Schedule an Appointment

SelectHealth Member Advocates are here to help you find the right doctor for your needs. They’ll help you schedule appointments (even for urgent conditions) and help you find the closest facility or doctor with the soonest available appointment.

Member Advocates
800-515-2220
Monday through Friday, 7:00 a.m. to 8:00 p.m.
Saturday, 9:00 a.m. to 2:00 p.m.

 

We’ll Help You Find Counselors and Programs

Behavioral Health Advocates will help you find the most appropriate mental health provider for your needs.

Behavioral Health Advocates
800-876-1989
Monday through Friday, 8:00 a.m. to 6:00 p.m.

 

We’ll Answer Questions and Help Resolve Concerns

Member Service representatives are available during extended hours to answer your questions and resolve your concerns.

Member Services
800-538-5038
Monday through Friday, 7:00 a.m. to 8:00 p.m.
Saturdays, 9:00 a.m. to 2:00 p.m.

 

Superior Service

We’re determined to never let our commitment to our members fade. Superior service is more than just our mission; it’s our culture, and it’s at the heart of everything we do. 

 

*SelectHealth received the highest numerical score among commercial health plans in the Mountain region (AZ, NM, NV, UT) in the proprietary J.D. Power and Associates 2010-2013 U.S. Member Health Plan Study‚Ą†.   2013 study based on 33,535 total member responses, measuring nine plans in the Mountain region (excludes Medicare and Medicaid). Proprietary study results are based on experiences and perceptions of members surveyed December 2012-January 2013.  Your experiences may vary. Visit jdpower.com.